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INTRODUCTION


This document establishes the conditions governing the use of the website www.https://colchonesaznar.com/en/, and the purchase of its products, hereinafter "the conditions".

By using this page or by placing an order through it, you agree to be bound by these conditions, so read them carefully.

COLCHONESAZNAR SL with CIF B50799402 is the owner of this website that has its registered office at Ctra Valencia KM, 7800 in the town of Cuarte de Huerva, Zaragoza, cp 50410 and acts under the name of COLCHONESAZNAR SL

USE OF THE WEB


The mere access to the portal is free.

The user agrees to:

  • Make use of the portal in accordance with the law
  • Make use of this website to make legally valid inquiries or orders.
  • Do not place any false or fraudulent order. If it could be reasonably considered that you have made an order of this nature, we will be authorized to cancel it and we will inform the relevant authorities.
  • Provide us with your contact information truthfully and accurately. For the correct processing of your order we will need: your shipping address, ID, email address, full name, contact telephone number and / or others that we will indicate when placing your order.
    Likewise, you consent that we may use information to contact you (see privacy policy section).

Keep in mind that if we do not have all the data we will not be able to process your order.
This page is not intended for minors. By placing an order through this page, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

INTELLECTUAL PROPERTY


All trademarks, trade names or distinctive signs of any kind that appear on the portal are the property of COLCHONESAZNAR SL or third parties without it being understood that the use or access to the portal and / or services attributes to the user any right over the aforementioned brands , trade names, and / or distinctive signs.

The contents are the intellectual property of COLCHONESAZNAR SL or of third parties without being understood to be assigned to the user, by virtue of the provisions of these general conditions of purchase and use of the website, any of the exploitation rights that exist or may exist on said content beyond what is strictly necessary for the correct use of the services portal.

PRICE AND PAYMENT


The price of each product will be the one established at all times on the website (www.https://colchonesaznar.com/en/). If we detect errors due to the computer system, we will consult with the consumer to make the appropriate corrections after justifying the origin of the incident.

In the event that you decide to cancel the order, the financial department will pay you the amount that you have paid, by the same payment method that you paid, no refund will be made in cash. If you have not made any payment of the amount, for having selected the Cash on Delivery or Transfer option as a payment method, we will limit ourselves to canceling the order without payment of any amount.

The prices on this website are inclusive of VAT and free transport and assembly.

You can see the payment methods offered by COLCHONESAZNAR in the following link:Special forms of payment.

COLCHONESAZNAR offers you different forms of payment. When you select the "specialized company" as the company for the delivery of your order, you can choose the following forms of payment: credit card, bank transfer, Paypal, financing and payment Aplazame, Cofidis.

 

DELIVERY TERM


The delivery time of the order may vary depending on the products you want to buy. The delivery time is counted in working days.

During the purchase process, you will be indicated the delivery time of your order, which will depend on the type of product selected and the transport company chosen for delivery.

 

5.1 Standard service shipments
All products that do not have the express 24-hour service stamp will be delivered within the communication period in the purchase process, counted from the next business day -to the day of purchase- and until the delivery period -always counting in working days-


Standard delivery service will run Monday through Friday. There are no delivery services on Saturdays, Sundays, and national or local holidays.

The delivery period will begin to count from the moment your order enters our system (business day following the day of purchase). COLCHONESAZNAR will notify you by email of this circumstance. When your order leaves our facilities, send an email to the email address that you have provided in the purchase form (provided that you have provided it to us), informing of the status of the order.

Among the products that have a general or standard shipping service, we must highlight two assumptions:

  • All folding canapes have a typical delivery time (range) of 2 to 25 working days (excluding Saturdays, Sundays and national and / or local holidays). You will find the exact information in the purchase process. The shipment includes the rise to the address and the assembly of the same.

  • Orders that only include products from the categories "bedding" and pillows will be delivered through the express transport agency, they have a typical delivery time (range) of 2 to 4 working days. You will find exact information in the purchase process.

Delivery times are estimated and may be altered for reasons beyond the control of COLCHONESAZNAR SL. If this happens, we will inform you immediately.

It will not be considered non-compliance in the delivery if the order has been delayed at the client's will or if we could not locate the buyer with the information that he has provided us.

SCOPE OF SALE


The scope of sale of this website is throughout mainland Spain and Portugal.

 

MANAGEMENT AND PROCESSING OF ORDERS


In general, COLCHONESAZNAR SL will process all orders made through www.https://colchonesaznar.com/en/ as long as their payment is in accordance with the payment method chosen by the client.

However, we will reserve the right to withdraw or modify any product or content on this website at any time.

 

7.1 Handling and shipping

Shipping is always free at COLCHONESAZNAR.

Express transport company

  • The following section explicitly regulates the services that the customer will receive when you select this company for the delivery of their order.
  • It is the responsibility of the user of the website to read this section since COLCHONESAZNAR will not assume any extra service, this being, if necessary, the account and charge of the client.
  • The merchandise that is sent through the express transport company will be delivered within the hours established by the delegation corresponding to your area (exact hours will not be specified) and will be carried out from Monday to Friday (Saturdays, Sundays, and holidays are excluded national and local). If the client wants a certain schedule, he must notify COLCHONESAZNAR before the order has been sent.
  • When the contracted transport is URGENT, the merchandise will be delivered at street level. This service of transport companies DOES NOT INCLUDE THE HOME UPGRADE, UNPACKING, ASSEMBLY, OR REMOVAL OF USED MATTRESS MATERIAL. Consider these disadvantages, before requesting an urgent transport.

Transport company specialized in assembly and removal of products

  • Deliveries through these types of companies include home delivery and assembly of all purchased products. The specialized transport company will contact in advance of the delivery to inform the arrival time. If the indicated schedule does not suit your needs, you can agree directly with the transport company for another delivery schedule.
  • Removal of belongings:COLCHONESAZNAR has a free furniture removal service upon request. The carrier, in addition to delivering the purchased products, will remove the old ones. Carriers will only take mattress and mattress. You must specify this by choosing the most suitable method of transport for your order (payment process).
  • You must have the materials to be removed disassembled and prepared for removalOtherwise, the service will not be possible. Other rest materials or pieces of furniture will not be removed, such as headboards, bed structures, bathtubs, footboards or any other that is not disassembled and can be extracted from the home. With this service, the used materials will be discarded and there is no possibility of locating it in another place or additional address provided by the client.
  • Claims for damage in transport
    Claims for damage or breakage of the merchandise caused by transport must be notified (according to the regulations of the transport agency) to ColchonesAznar, as soon as possible, to expedite the possible procedures for applying for insurance, repair, replacement or return.

For manufacturing defects, the repair time is the guarantee time that each product has (see COLCHONESAZNAR guarantees section)

DELIVERY OF PRODUCTS


COLCHONESAZNAR SL, without prejudice to what is established in clause 7, and except in exceptional circumstances, will send the orders within the period established on our website, and in the order confirmation email that you will receive when it ends.

The delivery time of the products may be increased by the following circumstances:

      • Custom or custom orders: in this case we will inform the client of the delivery time in writing and individually.
      • Specific circumstances: For reasons of availability of certain items, your order may be delayed. If this is the case, we will inform you.
      • Special circumstances by delivery area: it is possible that the delegations of the transport companies used by COLCHONESAZNAR have specific delivery days in some area. If this is the case, deliveries will be made on the delivery day established by each delegation.

It may be the case that your delivery area is a "conflict zone" classified as such by the transport agencies themselves. If this is the case, you will be the one who must pick up the order at the local office. We ask that if you know this circumstance, inform us to manage the order and delivery in the best possible way.

If your delivery area is a limited loading and unloading area, you must inform us in order to solve future problems. The responsibility for the correct delivery of the product is your responsibility and also the transport and upholstery costs if this cannot be done.

No deliveries are made in Formentera and Menorca with a specialized agency. The delivery time by specialized agency in the Balearic Islands is 30 days.
If the delivery date cannot be met, we will inform you before the order leaves our facilities, having the possibility of continuing with the order with the new delivery date or canceling the order with a refund of the price paid by you, in the in case it has been so.

If the order could not be delivered due to special circumstances in your delivery area and we have not been informed of this by you, you can cancel the order, but the transport costs generated by the return and the upholstery of the products will be your responsibility.

      • Special circumstances of your own home: COLCHONESAZNAR has for sale bulky products that may have difficult access to your farm or to your own home.

You must inform us of these special circumstances to avoid that, once the product is sent, it does not have access to your home (either on the farm or in your own home). If this is not reported to COLCHONESAZNAR and the product could not be delivered due to this circumstance, the transport costs of the return of the products and those that have been incurred due to the manufacture of the order (upholstery, mattresses, made-to-measure or personalized products…).

The transport company will not make deliveries at height, that is, by building facades or interior patios, nor will they use any pulley system to place the order in the building or in the home itself. It is the customer's responsibility to check that the items can be installed. It is also the customer's responsibility to check that the items to be removed can be made without using the façade or interior patios. If the order could not be delivered due to special circumstances of delivery of your home and we have not been informed of this by you, you can cancel the order, but the transport costs generated by the return and the upholstery of the products will be at your expense. .

The order will be given as delivered when you receive it at your home address. The reception of the same supposes the acceptance. Carriers will usually need the signature of the person who receives the order, this being valid to give the order as delivered.

IMPOSSIBILITY TO DELIVER


We will try to deliver the order twice to the address you have indicated. If after these two attempts the delivery is not possible, we will contact you to find a solution.

If after 10 days we are unable to contact you, we will understand that you wish to withdraw from the contract and we will give it as resolved.

We will refund the price paid as soon as possible, setting a maximum period of 30 days to do so. In this case we will be able to deduct from the return the expenses caused by the transport and by the termination of the contract.

SATISFACTION GUARANTEE


If you are not satisfied with the merchandise received, you can choose between returning the price or exchanging the products for others of the same nature and measurements, always following the following conditions:

      • Within the first 14 calendar days of receipt of your order you can withdraw from it. In accordance with the applicable regulations, if you are contracting as a consumer, you can withdraw from the contract except in those cases in which the legislation itself provides exceptions to the right of withdrawal and that COLCHONESAZNAR includes in section 12.2 of these conditions. In case of exercise of your right of withdrawal, you must notify COLCHONESAZNAR at postventa@colchonesaznar.com so that we can process it. The product must be in its original packaging so that it does not suffer depreciation. Transportation costs are your responsibility in accordance with the applicable regulations and which are detailed in section 12.1 of these conditions.
      • COLCHONESAZNAR extends the term from 14 to 100 days giving you an exceptional satisfaction guarantee. COLCHONESAZNAR gives you an additional period of 100 days to make changes to the mattresses received and indicated in the online store with the 100-night trial stamp. In this case the mattress may be open and have been used. This guarantee will apply from 1 to 100 days from the receipt of your mattress. Remember that here you do not have the possibility to cancel the order but to make a change for another product / s of the same nature and size of the website. In this case, the return costs will be at your expense (For more information, click here).

After 100 days from the receipt of the order, we will not accept changes or returns, unless the products have a manufacturing defect. If this is the case, the warranty period of each of the products will be applicable, which can be seen in the file of each one on the website. Remember that if you make use of the satisfaction guarantee, the exchange mattress that we send you will not have the right of withdrawal, even if it is perfectly packaged.

You can try all our mattresses indicated in with the seal in our online store without the plastic that wraps them for 100 days, if you are not satisfied you can choose to change the mattress for another model of the same size. The costs of this service are charged to the client and are detailed in the changes or returns section.

They only include a satisfaction guarantee, the following measures:90x190 / 90x200 / 105x190 / 135x190 / 150x190 / 150x200 / 160x200 / 180x200

 

SPECIFIC GUARANTEES FOR REST SYSTEMS


All mattresses, bed bases, upholstered bases and other rest productsthat you have available in COLCHONESAZNAR may have a tolerance of +/- 3 cm due to the materials with which they are made. This tolerance can be more than 3cm or less than 3cm and it can be given in both width, length and thickness. A loss of 3cm in the height of the mattress is considered within normality, as well as the fact that a mark may remain after the rest. The mattresses can also have a loss of firmness in their use of 20% of the initial values. In these cases, returns will not be accepted.

Latex mattressesThey may not be placed on upholstered bases, covered couches, or any other surface that does not allow perspiration. Nor can mattress protectors be used to prevent proper ventilation.

Exact size mattresses will have a width and length tolerance of +/- 3cm.

Memory foam mattressesThey can be used both with a slatted base and with an upholstered base. If other types of supports are used such as bathtubs, tatami mats, or any other, their ventilation must be taken care of as much as possible, since on these surfaces the correct aeration of the mattress is prevented and moisture stains may appear that will not be covered by the warranty.

The guarantee of our mattresses will be void if the support used is a spring base, as it is not compatible with our products.

The folding couchesof COLCHONESAZNAR will only exert their opening function with the mattress placed on top. Do not try to lower the cover / box spring without first placing the mattress as it will not work and could break the hydraulics.

The articulated bed basesThey must be in a flat position to operate the articulation system, and with the mattress and sleeper lying down. Do not try to operate the articulation mechanism without having followed the instructions that we indicate, as irreparable damage could occur. On the website we indicate which mattresses are appropriate to articulate and which mattresses are not.

EXCHANGES OR RETURNS


All COLCHONESAZNAR products are guaranteed against any manufacturing defect. To find out the guarantee time period, you must go to each product file where we inform you of the validity period of the guarantee against manufacturing defects.

If the return is motivated by the receipt of a defective product due to transport or manufacturing defects, then the repair, replacement, price reduction or termination of the contract will be absolutely free for the customer. This includes shipping costs and the cost of labor and materials. MattressesAznarIt will respond to the lack of conformity that could manifest itself within a maximum period of two years from the delivery of the product. The user client, for his part, must inform ColchonesAznarof the lack of conformity within two months of being aware of it.

The client must document their claim to postventa@colchonesaznar.com or by any other legally valid means, attaching photos or videos of the cited defects. Not using the original packaging may cause a depreciation of the good that will be analyzed in the exchange or return process.

The promotions or discounts that the initial order may have had, nor any other promotion that is in force at the time of the change, will not apply to product changes.

In the case of not having any manufacturing defect, but you exercise our satisfaction guarantee by opting for the replacement of the mattress with another, COLCHONESAZNAR informs you that:

      • If the price of the new chosen product is lower, COLCHONESAZNAR will pay you the difference.
      • If the price of the new product chosen is higher, you must pay the difference so that we can make the change.
      • You can change the mattress for one of the same nature and size. Not using the original packaging may cause a depreciation of the good that will be analyzed in the exchange or return process.
      • The transport of the change or return within the first 14 calendar days of its receipt is your account being € 50 (per product) in any mattress change or return in mainland Spain and € 70 (per product) for Portugal, always that the products are in their original packaging and have not been used.
      • Exceptional satisfaction guarantee: The cost of the exchange, in this case, within the first 100 calendar days of receipt,if the mattress has been unpacked and / or usedIt will be € 100 (per product) for changes in Peninsular Spain and € 120 (per product) in Portugal. We want you to know that the mattress that we collect for you returns to our facilities and is donated for free. With this, COLCHONESAZNAR wants to favor those who have the least by contributing their little grain of sand. We know that helping the most disadvantaged is important for you and for us as well. Your mattress is intended for the have-nots, who are the only ones who benefit from the change you decide to make. This guarantee is expressly excluded for artisan mattresses.

The COLCHONESAZNAR satisfaction guarantee is contemplated only for mattresses, with the exception of handmade mattresses. All other articles on the website are excluded.

Remember that if you make use of the satisfaction guarantee, the exchange mattress that we send you will not have the right of withdrawal, even if it is perfectly packaged.

In the event that the change has been accepted by COLCHONESAZNAR, we will give you written instructions via email of how you have to prepare the mattress so that the carrier can remove it. The collection of the product will be made by the transport company and it is the customer's responsibility that this can be done without incident and on the ground floor of the building.

MattressesAznarwill return all amounts received, including delivery shipping costs within 14 calendar days, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the reimbursement, however, if the consumer is the one who returns the good, MattressesAznarwill retain the reimbursement according to the following conditions that are met first: (a) Until the goods are received, (b) Until the consumer presents a proof of return of the good as proof of a legal transport company hired for that purpose.

12.1 Right of withdrawal

In accordance with the applicable regulations, if you are contracting as a consumer, you can withdraw from the contract except in those cases in which the law itself indicates that due to the specialty of the product or for certain reasons, including hygiene, it explicitly excludes the possibility of withdrawal. MattressesAznarincludes in section 12.2 those products excluded from the right of withdrawal.

In all other cases, you can, within a period of 14 calendar days from the delivery date, cancel your order. For this, the product must be in its original packaging and have not been used.

In this case MattressesAznarIt will refund the price paid for the products in full. The costs incurred by the transport of the return of the product in accordance with current regulations will be borne by the consumer. (see section 12 changes or returns)

We inform you that the costs of the return transport will be as follows:

  • Mattresses in their original packaging € 50 (per unit)
  • Upholstered base Offer in its original packaging € 50 (per unit)
  • Bed bases in their original packaging € 50 (per unit)
  • Bed linen in its original packaging € 12 (per unit)
  • Toppers and crib mattresses in their original packaging € 25 (per unit)

 

The exercise of the right of withdrawal may be carried out by any means admitted by law. We especially put at your disposal our post-sale email @ https://colchonesaznar.com/en/ so that you can communicate your desire to use your right of withdrawal. To complete your right of withdrawal, you must send us photos or videos of the merchandise so that we can check its status and be able to process it. The photos or videos must be sent before the expiration of 14 calendar days from the receipt of your order, so that MattressesAznarcan exercise your right of withdrawal within the established legal period.

In addition to the legal right of withdrawal, ColchonesAznarprovides you with a satisfaction guarantee in which you can make changes to the mattresses within 100 days of receiving them (see section 12 changes or returns)

(see section 11 changes or returns)

12.2 Exceptions to the right of withdrawal
COLCHONESAZNAR informs you that you will not have the right to withdraw from the contract or to change the product when the object thereof is:

      • Specially made articles of special measures and / or articles of exact measures.
      • Personalized items. All those in which the upholstery and woods are chosen.
      • Bedding, duvet and covers.
      • Items manufactured expressly following customer specifications
      • Handmade mattresses.
      • Pillows
      • A special measure is understood to be all twin mattresses. Products of measures 80/160/180/200 cm wide, and those of 105 / 120cm and 140cm wide and all those measures that are not available on our website. Personalized items will be understood to be those in which the customer chooses aspects thereof, such as upholstery.

      • Liquidation and / or exhibition items.
      • Handled and assembled articles (folding couches, benches, headboards etc.)

CANCELLATION OF ORDERS


COLCHONESAZNAR informs you that you can cancel the order before it leaves our facilities according to the following conditions:

      • If the order is canceled without being manufactured and therefore COLCHONESAZNAR has not incurred any expense, you will be paid the amount paid, in the case of having paid all or part of it. Or the order will be canceled without any payment in cases where you have not made any money disbursement.
      • If your order has been canceled and COLCHONESAZNAR has already manufactured it, we will pay you the amount less the fabrics used in its manufacture. Remember that we have products with a very short delivery time between 24/48 hours that have to be canceled quickly, since they are manufactured expressly in order to meet our delivery times.
      • If your order has been sent and you do not want to receive it, in addition to the fabrics used in its manufacture, you may be charged the expenses incurred for the shipment of the merchandise and return for rejection of the same.

COLCHONESAZNAR informs you that all this will apply as long as the customer knows that COLCHONESAZNAR has unequivocally had to have the product manufactured to meet its delivery deadlines. Otherwise, COLCHONESAZNAR will pay the customer for the order in full.

COVERAGE OF THE WARRANTY


Warranty coverage
To complain about possible defects in a product covered by the guarantee, the original purchase invoice must be attached. In addition, COLCHONESAZNAR may request photos, videos, or other graphic supports that allow the study of the product. Thus, COLCHONESAZNAR undertakes to:

      • Repair or replace any of the damaged parts of the product free of charge, provided they are manufacturing defects.
      • The decision to repair or replace defective products will be made by COLCHONESAZNAR, as a professional, and taking into account the nature of each product.

Not included in our warranty

      • Defects due to improper use, bad storage, dirt, use of force, damage by water or fire, excessive loads, humidity or stains on the mattress, use of chemical products, or repairs carried out by third parties.
      • Use of the mattress without a suitable base, deformed or in poor condition.
      • Holes, stains in the fabric, loose threads, or other similar imperfections resulting from the use of the good.
      • The tolerances with respect to the measurements of length, width, and thickness that will admit variations of +/- 3 cm. We will not accept returns for slight variations in measurement.
      • From the beginning of the use of the mattress there is a normal settlement of the internal layers that oscillates between + 0 / -3 (standard UNE-EN 1334: 1996). This totally normal circumstance does not give the right to repair or compensation.


Rules of use

      • Latex, memory foam, or foam mattresses are capable of being folded and rolled, without this affecting in any way their qualities, characteristics or performance. You have to open them the day after they are received. COLCHONESAZNAR will not be responsible if this premise is not followed for any damage or change in the characteristics of the product.
      • Do not jump or stand on the mattress.
      • Bending the corners of the mattress can be detrimental to mattresses that are not susceptible to rolling.
      • A base in poor condition will damage your mattress.
      • It is advisable to keep the mattress clean and protected from moisture and external agents with a cover.
      • It is important and recommended to use a base, mattress or sofa from the same house and of the same size as the mattress.
      • It is convenient to change the position of the mattress once a month, turning from head to toe and from head to toe (in those mattresses that can be done). Latex mattresses must also be turned upside down and upside down. Do not perform this action on single-sided memory foam mattresses. We recommend this practice to use the entire mattress base at rest.

VIRUSES AND COMPUTER ATTACKS


You must make good use of this website, so you will not be able to intentionally introduce viruses, Trojans, logic bombs or any other harmful or harmful program or material.

You will not try to have unauthorized access to this website or the server where it is located. You agree not to attack this website by any method.

Failure to comply with this section may lead to offenses typified in the applicable regulations. COLCHONESAZNAR will inform the relevant authorities in the event of any attack in order to discover the identity of the attacker. In case of breach of this clause, you will no longer be authorized to use this website.

We will not be responsible for any damage resulting from a computer attack, virus or denial of service that may affect your computer.

LINKS


The portal may make available to users links, banners, buttons, directories and search tools that allow users to access websites owned or managed by third parties, that is, linked sites. These links or directories have the sole purpose of facilitating users search or access to information, content and services available on the internet. COLCHONESAZNAR SL does not control nor can it control these results, and in particular, that among them appear internet sites whose contents may be illegal or contrary to morals or good customs.

COLCHONESAZNAR does not offer or market by itself or through third parties the information, content and services available on the linked sites, nor does it previously control, approve, recommend, monitor or make them its own. Therefore, the user must exercise extreme caution in evaluating and using the information, content and services on the linked sites.

We decline any type of responsibility for the use of these or the damages they may cause.

PRIVACY POLICY


COLCHONESAZNAR You will at all times observe the current provisions on data protection, in particular, the new European data protection regulation. In COLCHONESAZNAR as data controller, with address at Ctra Valencia Km 7,800 Cuarte de Huerva ,. 50410 Zaragoza, telephone 976505551 and email comercial@colchonesaznar.com We treat the information you provide us with in order to provide the requested service and bill for it. The legal basis that legitimizes this treatment will be the need to manage a contractual or similar relationship.

 

The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will be transferred to the timely transport company and / or in cases where there is a legal obligation. In COLCHONESAZNAR we are treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

To expand information in this regard, or to exercise your rights of access, rectification, cancellation / deletion, opposition, limitation or portability,) you can send a letter, accompanied by a photocopy of your ID, or equivalent identification document to the following address COLCHONESAZNAR Ctra Valencia Km 7,800 Cuarte de Huerva ,. 50410 Zaragoza.

COLCHONESAZNAR informs the user of the existence of automated files of personal data called COMMERCIAL PROMOTION, HUMAN RESOURCES and CLIENTS in which the data that comes to us through the web, registered in the General Data Protection Registry, can be included. whose main purposes are the presentation and sending of information about the services of the company, participate in the different selection processes carried out by COLCHONESAZNAR and the control, management, maintenance and billing of the clients respectively.

Our Privacy Policy applies to the personal data that we collect and process in COLCHONESAZNAR according to the guidelines of the New Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

Who is responsible for your data?
Identity: COLCHONESAZNAR SL hereinafter COLCHONESAZNAR

CIF: B-50799402

Postal address: Ctra Valencia km 7,800. Cuarte de Huerva 50410 Zaragoza

Telephone: 976 505 551

Email: comercial@colchonesaznar.com

For what purpose do we process your personal data?
In COLCHONESAZNAR we treat the information provided by interested persons in order to manage the sending of the information of the requested service and carry out the control, management, maintenance and billing of customers

When you subscribe to our guide and provide us with your email, you are expressly authorizing us to send you advertising related to our products and services by any means (postal, email or telephone) and to invite you to events organized by the company.

How long will we keep your data?
The personal data provided will be kept as long as the established relationship is maintained.The period of conservation of the data provided will be determined by the relationship you have with us or when you request the cessation of activity or during the years necessary to comply with legal obligations once after this period of time, the data will be permanently deleted.

What is the legitimacy for the processing of your data?
The legal basis that legitimizes this treatment will be your consent, legitimate interest or the need to manage a contractual or similar relationship.

Sending personal data is mandatory to contact and receive information about the services provided by COLCHONESAZNAR Likewise, not providing the requested personal data or not accepting this privacy policy implies the impossibility of subscribing, registering or receiving information from said services.

How have we obtained your data?
The personal data that we treat in COLCHONESAZNAR have been provided by you (the interested party) and with this, you are expressing your acceptance of the processing of your personal data reflected in this Privacy Policy.

The interested party who sends the information to COLCHONESAZNAR is solely responsible for the veracity and correctness of the data included, exonerating COLCHONESAZNAR from any responsibility in this regard.

At COLCHONESAZNAR we do not collect personal information from children under fourteen (14) years of age. If the interested party is under said age, they must refrain from providing us with personal information.

The interested party guarantees and responds, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertakes to keep them duly updated. The interested party agrees to provide complete and correct information in the registration or subscription form. If you prefer that the Company does not collect personal information about you, please do not provide it to us.

COLCHONESAZNAR is not responsible for the veracity of the information that is not of its own creation and for which another source is indicated, so it does not assume any responsibility for hypothetical damages that could arise from the use of said information.

COLCHONESAZNAR is exonerated from liability for any damage or harm that the interested party may suffer as a result of errors, defects or omissions, in the information provided by COLCHONESAZNAR provided that it comes from sources other than COLCHONESAZNAR

To which recipients will your data be communicated?
COLCHONESAZNAR will not transfer personal data except those strictly necessary to transport companies to finalize the purchase process and / or in cases where there is a legal obligation, However, in the case of being transferred to another third party, a prior information requesting the express consent of the interested party

What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether in COLCHONESAZNAR we are treating personal data that concerns them, or not. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. COLCHONESAZNAR will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You can direct your communications and exercise the rights of access, rectification or cancellation of your data or oppose the processing of your personal data, through postal mail at Ctra Valencia Km 7,800 Cuarte de Huerva ,. 50410 Zaragoza or by e-mail to comercial@colchonesaznar.com along with valid proof in law, such as a photocopy of the DNI, the request in which your request is specified, dated and signed, as well as your address for notification purposes.

In the event that you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website: www.agpd.es.

If I pay by card, how secure is my data?

COLCHONESAZNAR has the best security systems in electronic commerce. This security is intensified at the time of making the payment by card, because in this case, our payment platform has security systems such as Verified by VISA and MasterCard Segure Code, which guarantee that no one can see your bank details.

ACCEPTANCE AND CONSENT


The Company has implemented various measures to protect the security of your personal information, both "on line" and "off line".

The interested party declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of these by COLCHONESAZNAR in the manner and for the purposes indicated in this Privacy Policy

CHANGES IN THE PRESENT POLICY ON THE PROCESSING OF PERSONAL DATA

MattressesAznarreserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, COLCHONESAZNAR will announce on this page the changes introduced with reasonable anticipation of their implementation.

WEB CONTENT AND LINKS (LINKS)

COLCHONESAZNAR SL may use cookies when a user browses the portal's web sites and pages. The cookies that can be used on the sites and web pages of the portal are only associated with the browser of a specific computer (an anonymous user), and do not themselves provide the name and surname of the user. Thanks to cookies, it is possible for COLCHONESAZNAR SL to recognize the browsers of users who may register after they have been accessed or registered for the first time, without them having to register on each visit to access the areas and services that may be reserved exclusively for them.
The user has the possibility of configuring his browser to be notified on the screen of the receipt of cookies and to prevent the installation of cookies on his hard drive. Please, consult the instructions and manuals of your browser to expand this information. To use the Portal, it is necessary for the user to allow the installation of the cookies sent by COLCHONESAZNAR SL, if he does not accept them, the portal may not offer its full functionality.
The cookies used on the sites and web pages of the portal may be served by COLCHONESAZNAR SL, in which case they are served from the different servers operated by them, or from the servers of certain third parties that provide us services and serve cookies on their own. of COLCHONESAZNAR SL (such as the cookies that are used to serve certain content and that make the user view certain content in the predetermined time, number of times and way).

      • NOTIFICATIONS
        All notifications and communications (hereinafter, the "Notifications") by the user to COLCHONESAZNAR SL will be considered effective and carried out, for all purposes, when they are addressed to the User Attention Service in any of the following way:

 

      • Shipping by post to the following address:
        COLCHONESAZNAR SL Ctra Valencia Km 7,800 Cuarte de Huerva ,. 50410 Zaragoza

All Notifications by COLCHONESAZNAR SL to the user will be considered effective, for all purposes, when they are made in any of the following ways:

Sending by postal mail to the user's address when it has been previously made known to COLCHONESAZNAR, SL;

  1. Sending by email to any of the mailboxes that the user has or may have as part of any other service that COLCHONESAZNAR SL provides to the user;
  2. Communication by means of a telephone call to the user's telephone number, when it has been previously made known to COLCHONESAZNAR SL;
  3. Through pop-up messages sent during the provision of services by COLCHONESAZNAR SL to the user.
  4. In this sense, all Notifications made by COLCHONESAZNAR SL to the user will be considered validly made if they have been made using the data and through the aforementioned means. For these purposes, the user declares that all the data provided by him are true and correct, and undertakes to notify COLCHONESAZNAR SL of all changes related to the notification data.

 

APPLICABLE LEGISLATION


The terms and conditions that govern this website and all the relationships that may arise are safeguarded by Spanish legislation.

Any controversy that may arise from the access or use of this website will correspond to the judges and courts of the domicile of the client user.

The parties agree that any litigation, discrepancy, question or claim resulting from the execution or interpretation of this legal notice or the general conditions, be resolved with arbitration of law, and in a non-face-to-face mode, accepting the procedure established by the Spanish jurisdiction, and by which the arbitration arranged between them will be governed.

“Our entity is attached to Confianza Online (Non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain ), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (Confidenceonline.es).

 

COUPON EXCHANGE POLICY


Coupons are subject to the following conditions:

  1. They are incompatible with the products in the offer area. If you choose a product from the offers, you will not be able to use your campaign discount coupon.
  2. Only one coupon can be exchanged per person, as long as the order is higher than the minimum purchase indicated on the coupon.
  3. They are not cumulative.
  4. Some coupons may expire.

IF YOU DON'T LIKE IT, WE WILL RETURN YOUR MONEY


Promotion Conditions: Promotion validity period: Not activated

  1. Valid promotionEXCLUSIVELYin the models described below:
  2. AZNAR LINE:Nuage,Duplex,Green Therapy,Zip,Zap,What in,Cotton,Orchid,Solidary,Alcor. 
  3. RELAX:Golden Seagull,Magnum.
  4. PIKOLIN:Boranza,Perfectionand Athena
  5. EMMA:In all measures
  6. ASTRALNATURE:Bora
  7. Promotion valid only in the following sizes: 90x190, 90x200, 105x190, 135x190, 150x190, 150x200.

GO TO THE PROMOTION

The mattresses to which this promotion applies are duly indicated on the Mattresses websiteAznar, as in its network of stores.

Only the Promotion will be applied: If you don't like it, we will refund your money, in the models and measures indicated above, purchased within the validity period of this promotion. The clearance items, outlet and / or opportunities do not include the Guarantee if you do not like it, we will refund your money (regardless of the size and / or color chosen). These products will only accept returns in the event of a manufacturing defect.

The mattress must be in perfect condition for its return, so we recommend the purchase of a mattress cover that guarantees optimal protection.

To request the return process, it is essential to do it within the 100-day trial period of the mattress and attach the photos that guarantee its good condition.

Only one return per customer and address is allowed.

There is the possibility of exchanging a mattress in which the promotion is applied for another model from our extensive catalog, with the exception of the Emma mattress, which has special conditions of sale. Once this change is made, the right to a refund of the money is waived.

For those mattresses included in this promotion that include a Gift, the amount corresponding to the value of said gifts will be deducted from the total amount to be returned. In the case of mattress covers, the amount to be discounted will be 35 euros.

The gifts are offered according to stock and will be related to the size of the product purchased. In the event that there were no stocks, the closest measure to the order placed will be offered.

The salesperson in charge of processing the order will make you a short form of 5 questions, to identify the profile of each of the sleepers that will rest on the mattress in order to verify the suitability of the chosen model.

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