All ColchonesAznar products are guaranteed against any manufacturing defects. To find out the warranty period, please refer to each product page where you will find the warranty validity period. ( READ SECTION 10. WARRANTY )

If the claim is for a return and is due to the receipt of a defective product, ColchonesAznar will proceed, as appropriate, with the repair, replacement, price reduction, or termination of the contract, all of which will be free of charge for the consumer. The seller will be liable for any lack of conformity that becomes apparent within two years of delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.

The customer must document it by sending an email to https://colchonesaznar.com/en/ or by any other means.

All ColchonesAznar products are guaranteed against any manufacturing defects. To find out the warranty period, please refer to each product page where you will find the warranty validity period.

Failure to use the original packaging may cause depreciation of the item. ( READ SECTION 10. WARRANTY )

Can we return a product that doesn't satisfy us?

ColchonesAznar gives you 100 days to try out the mattresses you purchase. ( READ SECTION 9. RETURNS AND CANCELLATION POLICY )

For all other products, the consumer may exercise their right to withdraw from the order within the first 14 calendar days. The cost of return shipping is the consumer's responsibility. To facilitate the process, the consumer may request that Colchones Aznar arrange the return shipping service, but this will require prior agreement and will be subject to Colchones Aznar current rates.

You may exercise your right of withdrawal by any legally permissible means. Specifically, we encourage you to contact us at https://colchonesaznar.com/en/ to inform us of your intention to exercise your right of withdrawal, return, or exchange your mattress. Shipping costs apply.

In all other cases, you may cancel your order within 14 calendar days of the delivery date. The cost of shipping is the responsibility of the consumer. The consumer may request that Colchones Aznar arrange for the collection (transport), which will require prior agreement.

ColchonesAznar offers an exceptional 100-day satisfaction guarantee, during which you can exchange your mattress for one that better suits your needs. In this case, the product may have been unpacked and/or used.

In both cases, whether a return or an exchange, the customer will be responsible for all shipping costs. These costs are specified in ColchonesAznar's general terms and conditions.

In the event of a change of mattress model, ColchonesAznar informs you that:

If the price of the chosen one is lower, ColchonesAznar will refund you the price difference.
If the price is higher, you will need to pay the difference yourself so that we can make the change.

Remember that you will always be responsible for any transportation costs.

ColchonesAznar's primary goal is to ensure you get the rest you need. Any changes will be made according to the conditions mentioned.

Remember that if you use the satisfaction guarantee, the new mattress we deliver to you will not have the right of withdrawal, even if it is perfectly packaged.

How much are the shipping costs for an exchange or return?

Whenever a return occurs, it must be made within the first 14 calendar days from receipt of the order.

Please note that the consumer will be responsible for return shipping costs, except in the case of manufacturing defects. You may use your own shipping methods or those provided by ColchonesAznar.

The shipping cost is €50 for returns of mattresses within mainland Spain, €50 for the Balearic Islands or Andorra, and €50 for Portugal. ( SEE SECTION 9. RETURNS AND CANCELLATION POLICY )

How should I formalize my intention to make an exchange or return?

You need to contact the ColchonesAznar after-sales department directly via email at https://colchonesaznar.com/en/

This department will inform you of the steps to take to complete the exchange or return, in accordance with our general conditions.

Colchones Aznar will refund all amounts received, including delivery shipping costs, within 14 calendar days, using the same payment method used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any expenses as a result of the refund. However, if the consumer is the one returning the goods, Colchones Aznar will withhold the refund according to the following conditions, whichever comes first: (a) Until the goods are received, (b) Until the consumer presents proof of return of the goods, such as a receipt from a legal transport company contracted for this purpose.