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All Colchones Aznar are guaranteed against any manufacturing defect. To find out the guarantee period, you must go to each product file where you can find the validity period of the guarantee.
If the claim is a return and is motivated by the receipt of a defective product due to transport or manufacturing defects, then the repair, replacement, price reduction or termination of the contract will be absolutely free for the customer. This includes shipping costs and the cost of labor and materials. Colchones Aznar respond to any lack of conformity that may manifest itself within a maximum period of two years from the delivery of the product. The user client, for his part, must inform Colchones Aznar of the lack of conformity within two months of becoming aware of it.
The client must document it by sending the email to postventa@en/ or any other means.
All Colchones Aznar are guaranteed against any manufacturing defect. To find out the guarantee period, you must go to each product file where you can find the validity period of the guarantee.
In case of damage due to shipping, Colchones Aznar will change the product for another or repair it depending on the damage, provided that the claim is documented by sending, preferably, an email with photos to postventa@en/.
For manufacturing defects, you can choose to return or exchange the product provided that Colchones Aznar has established that it is indeed a manufacturing defect.
Not using the original packaging may cause a depreciation of the good that will be analyzed in the exchange or return process.
Can we return a product that does not satisfy us?
Mattresses Aznar gives you a period of 100 days to test the mattresses purchased.
In other products, within the first 14 calendar days the consumer may exercise his right to withdraw from his order. The cost of the transport of material collection is the responsibility of the consumer. To facilitate the process, the consumer can request Colchones Aznar manage the collection service (transportation), but will require prior agreement of the current rate in Colchones Aznar .
The exercise of the right of withdrawal may be carried out by any means admitted by law. We especially put at your disposal our email postventa@en/ so that you can communicate your desire to use your right of withdrawal, return or change your mattress. Transportation costs
In all other cases, you can, within a period of 14 calendar days from the delivery date, withdraw your order. The cost of transportation is the responsibility of the consumer. The consumer can request Colchones Aznar to manage the collection process (transport), which will require a prior consensual agreement.
The exercise of the right of withdrawal may be carried out by any means admitted by law. We especially put our email postventa@en/ at your disposal so that you can communicate your desire to use your right of withdrawal.
Mattresses Aznar provides you with an exceptional 100-day satisfaction guarantee, during which you can choose to change the mattress model for one that better suits your needs. In this case, the product may have been unpacked and / or used.
In both cases, return or exchange, the expenses caused by the transport will be paid by the client. These costs are determined in the general conditions of Colchones Aznar .
In the case of changing the mattress model, Colchones Aznar informs you that:
- If the price of the chosen one is lower, Colchones Aznar will pay you the difference in price.
- If the price is higher, you will have to pay the difference yourself so that we can make the change.
Remember that the costs caused by the transport will always be your charge.
The main objective of Colchones Aznar is that you obtain the adequate and desired rest. All changes will be made following the conditions mentioned.
Remember that if you make use of the satisfaction guarantee, the new mattress that we deliver to you will not have the right of withdrawal, even if it is perfectly packed.
How much are the transport costs for an exchange or return?
Whenever a return occurs, it must be made within the first 14 calendar days from receipt of the order. The cost of transport is € 50 when returning a mattress in mainland Spain and € 150 when it is in the Balearic Islands or Andorra, as long as the product is in its original packaging and has not been used.
Within 100 days after receiving the mattress, if it has been opened, you can only exercise your right to exchange it. The cost of the mattress change service in this case is:
- Mattresses € 100 for mainland Spain and € 150 for the Balearic Islands and Andorra.
Only mattresses that are not of special measures, the upholstered base offer and the bed bases have the right of withdrawal.
How should I formalize my intention to make an exchange or return?
You have to contact directly the after-sales department of Colchones Aznar through the post-sales email @ Colchones Aznar .com
From this department they will inform you of the steps to take to complete the exchange or return according to our general conditions.
Colchones Aznar return all the amounts it has received, including the shipping costs of the delivery within 14 calendar days, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the refund, however, if the consumer is the one who returns the good, Colchones Aznar will retain the refund according to the following conditions that are met first: (a) Until receive the goods, (b) Until the consumer presents proof of return of the good as proof of a legal transport company hired for that purpose.