OF GENERAL INTEREST
Is Colchones Aznar a chain of stores or a local manufacturer?
Colchones Aznar is the chain of mattresses, bed bases and couches of leading brands, such as Pikolin and Relax , the most important in Spain. We have been marketing products from the rest sector for 40 years. We are the absolute leading mattress chain in Aragon. We work with a wide range of rest and childcare items: mattresses, pillows, folding beds, bunk beds, bed frames, electric beds, convertible cribs, strollers and other products that we are constantly selecting and incorporating into all our stores. We choose the best of each manufacturer to offer them with the best quality-service-price ratio in the Spanish market.
Is it safe to buy at Colchones Aznar Online?
Of course, you can buy quiet in our online store. We have the seal of "Confianza Online". The customer service will solve all your doubts and incidents that may occur with your order. Furthermore, if you are not satisfied with your purchase, we will give you your money back! (Read Colchones Aznar return policy, conceived to protect the interests of our clients). If you like, you can also visit any of our physical stores in Aragon. We will gladly assist you in all of them. We have the contact telephone number 976.505.551 where we will assist you during business hours, with the exception of Sundays, local festivals in Zaragoza and national holidays. Ask us with absolute freedom, we will answer all your questions with absolute transparency. Finally, if you prefer to write to us, please do so using a contact form or by email.
The answer is yes. Mattresses Aznar assembles the merchandise that requires assembly for free (folding couches, metal and wall bunk beds, convertible cribs and others). The exceptions are associated with the transport chosen and clearly explained in the product sheet. Buy with absolute confidence!
Where can I see and test the products?
Colchones Aznar has more than 14 physical stores in Aragon. The mattresses and rest products that we sell as they are top brands and well-known manufacturers can be found in local stores, and by extension, in almost all of Spain. Ask us. If it is not exactly the same model, it is very likely that we can offer you a similar model or better in performance, but with a more adjusted price. Consult us and we will inform you of how to choose your ideal mattress, the advantages of acquiring a sofa, the meaning of latex 100% natural, the meaning of pocket springs and so on, a long etcetera. Our rest experts will help you decide the best option in your case. Count on us! We're at your service.
Is there detailed information of products?
In the online store: in the file of each product in the tabs "Description" and "Technical sheet". On the Blog: when we publish posts related to trends, tips and news of interest in the rest area.
The best price, guaranteed?
At Colchones Aznar we believe that we all deserve to buy top brand products, without compromising quality, at the lowest possible prices in the rest market. For this reason, we have developed the concept BEST PRICE IN ONLINE WEB STORES. Our promise is as follows: "If you find the same product on another Online Store website, and you want to buy it in our store, we will match the price, the conditions and also, we will deliver your purchase without shipping costs." This will ensure that you will pay the lowest price in the market and that you will also benefit from our comprehensive customer service and personalized advice. Please have the following information ready to make our commitment possible. Call us at 976 505 551 and when you contact us, we will ask you:
- Your name.
- His phone number.
- Your email address (if you have one).
- The name of the product that you have seen and want to buy.
- The price of the product seen in the online store.
- Web address URL of the online store where you have viewed the product.
With this information, we will imdrivebiz.ely proceed with your request. Good shopping at Colchones Aznar !
What are discount points?
It is an award program for our registered clients. The more they buy, the more discount points they earn. They are redeemed in the shopping cart of the online store. They are not valid for physical stores because it is an instrument to encourage sales through the Internet. What are you waiting for, start today and accumulate discount points to obtain good products at a fair price. Register in the online store and you will receive a gift discount coupon as a welcome. You will be very satisfied with this innovative and exclusive service from Colchones Aznar .
Promotional discounts with vouchers and coupons?
Colchones Aznar offers you discount coupons (or discount vouchers) with imdrivebiz.e effect on your purchase. We activate these coupons or vouchers in promotional campaigns advertised in the drivebiz.and social networks such as Facebook and Twitter, also in the online store and in newsletters that we send by email to our subscribers (distribution list of special offers for registered customers). If you have an imdrivebiz.e discount coupon and want to exchange it, make your purchase, go to the cart and enter it in the area dedicated to "Redeem a discount coupon". The amount of the same will be subtracted IMMEDIATELY from the total of your purchase. Coupons are only redeemable in the online store (Web) payment process. They are not valid in physical stores. We have coupons for "public use" (you do not need to be a registered user of the online store to use it) or "restricted use" only for registered users of the Online Store. Register and use them all with absolute freedom. Become a fan of Colchones Aznar on facebook and twitter and enjoy all the Colchones Aznar promotions.
How can I correct an order placed online?
Free shipping with any purchase amount?
The answer is yes. Colchones Aznar sales policy is to deliver your purchases with free transportation and assembly in mainland Spain. That is, we send your purchase to your home or to the place that you indicate at no cost. Only in exceptional situations could we establish a duly marked surcharge, for example, when you request that the delivery of the purchase be made through a special transport or indicate that you want to pay cash on delivery at destination and in special promotions strictly oriented to price.
Shipments to all of Spain and Outside of Spain?
Colchones Aznar delivers orders to any destination, wherever the customer needs it. Contact us and we will inform you of the shipping conditions to the desired destination. In the Peninsula, unless EXPRESSLY indicated to the contrary, the standard shipping costs of the purchase are always free. The assembly of the articles that require it is also free. Do you still have doubts? Call us at 976.505.551.
Do you have an express delivery service?
What are the usual delivery times?
RETURNS AND PRODUCT WARRANTIES
Can I return what I bought?
If you buy in our online Internet store you can return your purchase without questions from us making use of your right of withdrawal, before the end of the period of 14 calendar days of reflection and counted from the date of receipt of the product. This 14-day period is extended to 30 days in the case of products with the "30-day warranty logo". Keep in mind that mattresses, pillows, duvets, slippers, covers and the like are hygienic products, which is why Colchones Aznar will always ask the customer to unpack and unseal them with great care.
In the case of bedding and pillows, they cannot be returned for reasons of health protection or hygiene if these products have been unsealed after delivery (in any case, ask us your questions and specific case).
The right of withdrawal may not be exercised when the products purchased include design specifications established by the customer or clearly have exclusive customizations for him, or are products that by their nature cannot be returned or may deteriorate quickly. Neither may withdrawal be exercised in contracts for the provision of services whose execution has begun with the consent (spoken or written) of the client.
In the return or withdrawal of an item, the consumer customer must pay the shipping costs involved in the return of the good to the merchandise reception warehouse of Colchones Aznar (article 101 General Law for the defense of consumers and users). The return process requires logistical planning (administrative treatment, delegations, routes, carriers) that, in certain situations, can be extended up to 30 calendar days.
If the return is motivated by the receipt of a defective product due to transport or factory defects, then the repair, replacement, price reduction or termination of the contract will be absolutely free for the customer. This includes shipping costs and the cost of labor and materials.
- The seller is liable for any lack of conformity that appears within a period of two years from delivery.
- The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
Ask Customer Service all your questions!
To complain about possible defects in a product covered by the guarantee, the original purchase invoice must be attached. Thus, Colchones Aznar who undertakes to:
Repair or replace any of the damaged parts of the product free of charge, provided they are manufacturing defects.
If the product is not in accordance with the contract, the consumer and user may choose between requiring the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.
Not included in our warranty
- Defects due to improper use, poor storage, dirt, use of force, damage by water or fire, excessive loads, humidity or stains on the mattress, use of chemical products, or repairs carried out by third parties.
- Use of the mattress without a suitable or deformed base.
- The tolerances regarding the measurements of length, width, and thickness that will allow variations of +/- 3 cm.
- From the beginning of the use of the mattress there is a normal settlement of the internal layers that oscillates between + 0 / -2 (UNE-EN 1334: 1996 standard). This totally normal circumstance does not give the right to repair or compensation.
Rules of use
- Latex, visco-elastic, or foam mattresses are capable of being folded and rolled, without this affecting their qualities, characteristics or performance in any way.
- Do not jump or stand on the mattress.
- Bending the corners of the mattress can be harmful
- A base in poor condition will damage your mattress.
- It is advisable to keep the mattress clean and protected from moisture and external agents with a cover.
- It is important and advisable to use a base, mattress or sofa of the same size as the mattress.
It is convenient to change the position of the mattress once a month, turning from head to toe and from head to toe. Latex mattresses should also be turned upside down and upside down. Do not perform this action on visco elastic mattresses. We recommend this practice to use the entire mattress base at rest.
LSSI. Colchones Aznar SL, in compliance with art. 10 of Law 34/2002 on Services of the Information Society and Electronic Commerce, provides you with the following data that allows you to be identified as the owner of this website: Company name: Colchones Aznar SL, CIF: B50799402, Commercial Registry: Zaragoza , Registration Data: Volume 2400 Folio 156 Sheet Z-24610.INSC.1ª Address: Crta. Valencia km 7,800 Cuarte de Huerva, 50410 Zaragoza.
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