0. OBJECT

These General Terms and Conditions govern the purchase of products and services offered on the website www.https://colchonesaznar.com/en/, which is owned by Colchones Aznar, , S.L. (hereinafter, Mattresses Aznar).

The purchase of any of the products and services implies full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Special Conditions that may apply when purchasing certain products and services.

These General Conditions may be modified without prior notice, therefore, it is advisable to carefully read their content before proceeding to the purchase of any of the products and services offered.

1. IDENTIFICATION

Mattresses Aznar, In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that:

• Its company name is: Mattresses Aznar, , S.L.
• Its trade name is: Mattresses Aznar.
• Its CIF is: B50799402.
• Its registered office is located at: Ctra. de Valencia, Kmt. 7.800 - 50410 Cuarte de Huerva - Zaragoza (SPAIN).
• It is registered in the Commercial Registry of Zaragoza. Volume 2400. Folio 156. Sheet Z24610.

2. COMMUNICATIONS

To contact us, we offer several contact methods, which we detail below:

• Phone: 976505551 - Telephone Service Hours: Monday to Thursday from 7:00 a.m. to 3:00 p.m. and from 4:00 p.m. to 7:00 p.m. On Fridays, telephone service hours are from 7:00 a.m. to 6:00 p.m. These hours may be subject to change due to holidays.
• Email: informacion@colchonesaznar.com.
• Postal address: Ctra. Valencia KM 7.8 (50410 - Cuarte de Huerva - Zaragoza).

All notifications and communications between users and Colchones Aznar They will be considered effective, for all purposes, when carried out through any of the means detailed above.

3. PRODUCTS AND SERVICES

The products and services offered, along with their main features and price, appear on the screen.
Mattresses Aznar Colchones reserves the right to decide, at any time, which products and/or services are offered to customers. Aznar They may, at any time, add new products to those currently offered. Likewise, Mattresses Aznar reserves the right to withdraw or discontinue offering any of the products offered at any time and without prior notice.

Once inside www.https://colchonesaznar.com/en/, To access the contracting of the various products and services, the User must follow all the instructions indicated in the purchase process, which will involve reading and accepting all the general and specific conditions set out in www.https://colchonesaznar.com/en/.

4. PRODUCT AVAILABILITY AND SUBSTITUTIONS

Mattresses Aznar aims to guarantee the availability of all products advertised through www.https://colchonesaznar.com/en/. However, if any requested product is unavailable or out of stock, the customer will be notified by email. If the product is still unavailable, the customer will be informed of the new delivery date.

If the product is unavailable, and the consumer has been informed of this, Colchones Aznar may supply a product with similar characteristics without a price increase, in which case the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.

In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid will be made by the same payment method that the payment was made by the user, no cash refund will be made.

If the user had not made the payment, having selected Transfer as the payment method, Mattresses Aznar will be limited to the cancellation of the order without any refund.

If Mattresses Aznar If there is an unjustifiable delay in the return of the amounts paid, the consumer may claim double the amount owed.

The price of each product will be that which is set at any given time on the website (www.https://colchonesaznar.com/en/We try to ensure that the prices shown on the page are correct, but errors may occur. If Mattresses Aznar Should we discover an error in any of the prices of the products you have selected, we will notify you as soon as possible and offer you the possibility of confirming the order again, with the correct price, or of cancelling it.

SERVICES

Mattresses Aznar is not responsible for any damages or losses that may be caused to said USER as a result of failures or disconnections in telecommunications networks and that cause suspension, cancellation or interruption of the service of www.https://colchonesaznar.com/en/ during the provision of the same.

If Mattresses Aznar If we detect errors due to our computer systems, we will contact the user to make the appropriate corrections after explaining the origin of the incident.

5. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase in www.https://colchonesaznar.com/en/, The customer must be of legal age.
The steps to follow to make the purchase are:

1. Select the product.
2. Add it to your cart.
3. Fill in the personal data collection form.
4. Select payment method.
5. Pay for the product.

It is also recommended that the customer print and/or save a copy on a durable medium of the terms and conditions of sale when placing their order, as well as the receipt sent by Colchones. Aznar by email.

BILLING

The invoice will be sent to the customer via email once the order has been shipped or delivered. A copy of the order will be sent via email upon placement of the order.

6. DELIVERY METHODS AND DELIVERY TIMES

The delivery time for your order may vary depending on the products you wish to purchase. Delivery times are calculated in business days.

During the purchase process, the delivery time for the order will be indicated, which will depend on the type of product selected and the transport company chosen for delivery.

If the product is parcels and mattresses Aznar It's in stock, the delivery time will be:

In the Peninsula: 24-72 hours.
In France, Portugal and the Islands: 5-7 business days.
Delivery to your home depends on the building's access and the specific conditions of the carrier in each case, so they cannot always guarantee this service.

For all other items, the delivery time will be 7 to 30 business days (approximately). Exact information will be provided to the user during the checkout process.

All products in the categories of rolled mattresses, pillows, and accessories will be delivered within the timeframe indicated above, starting from the next business day after the order is entered into our system. Mattresses Aznar The company will notify the user via email of the date the product will leave its facilities.

The delivery time for personalized orders or custom orders will be communicated to the user in writing and individually.

Delivery services can be:

Standard delivery service: Deliveries will be made Monday through Friday. There are no deliveries on Saturdays, Sundays, or national and local public holidays.
Express delivery will be made within the hours established by the branch corresponding to your area (exact time not specified) and will be carried out from Monday to Friday (excluding Saturdays, Sundays and national and local holidays). If the customer requires a specific time, they must inform Colchones. Aznar before the order has left the Colchones facilities Aznar.

If for reasons beyond the control of Colchones Aznar If the delivery time were affected, Mattresses Aznar will inform the user immediately.

If the branches of the transport companies that Colchones uses Aznar If they have specific delivery days in a specific area, the delivery will be made on the delivery day established for that area.

It is possible that the delivery area may be a "high-risk area" as designated by the transport companies themselves. If this is the case, the customer will be responsible for collecting the order from the local depot. If the customer is aware of this when placing the order, please inform Colchones. Aznar to manage the order and delivery in the best possible way.

If the delivery area is a limited loading and unloading zone, the user must inform Colchones Aznar in order to be able to solve future problems.

If the order cannot be delivered due to special circumstances (Mattresses Aznar has for sale bulky products that may have difficult access to the delivery address) of the customer's delivery area and the customer has not informed Colchones Aznar, The order could be cancelled, but the user will be responsible for the shipping costs generated by the return of the product.

The delivery company will not make deliveries to high-rise buildings, including through building facades or interior courtyards, nor will they use any pulley system to bring the order into the building or the individual home. It is the customer's responsibility to ensure that the items can be brought into their home.

Failure to meet the delivery date will not be considered a breach if the order has been delayed by the user's will or if the user could not be located using the information provided during the purchase process.

Orders are shipped fully insured for 100% of the merchandise value. If your shipment arrives damaged or defective due to transport, or if any damage occurs at your home during delivery or assembly, you must note these issues on the carrier's delivery slip. Claims will not be accepted more than 24 hours after receipt of the merchandise. You must check the condition of the delivered product before discarding the packaging.

Delivery impossible. Mattresses Aznar At most, we will attempt to deliver the order twice to the delivery address provided. If delivery is not possible after these two attempts, Colchones Aznar will contact the user to offer a solution.

Transport company specializing in product assembly and removal:

Deliveries through these types of companies include bringing the products inside your home and assembling them. The specialized transport company will contact you in advance of delivery to inform you of the arrival time. If the indicated time does not suit your needs, you can arrange an alternative delivery time directly with the transport company.
Removal of belongings. Mattresses Aznar We offer a furniture removal service. In addition to delivering the purchased items, the carrier will remove the old ones. Only the mattress and bed frame will be taken. This must be specified during the checkout process when placing your order. All items must be disassembled and ready for removal; otherwise, they cannot be collected.

7. PRICES, EXPENSES AND TAXES

The prices of the products and services listed in www.https://colchonesaznar.com/en/ Prices will be expressed in Euros unless otherwise stated and will be guaranteed for the duration of their validity, except in the case of printing errors and regardless of the destination of the order.

PRODUCTS

The final prices of all products (and where applicable, the final prices per unit of measure, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the catalog of www.https://colchonesaznar.com/en/.

• Prices include VAT. (Shipping is included at no extra cost to the customer)

Product prices may change at any time. In this case, the price applied will be the one in effect on the date the order is placed. In any event, the final cost will be communicated to the customer during the online checkout process before they finalize their purchase.

In case of error in the published price of a product, Mattresses Aznar will inform the client as soon as possible and will proceed, if appropriate, to order cancellation and full refund of the amount paid, using the same payment method used for the purchase.

8. PAYMENT METHODS

Mattresses Aznar It accepts the following forms of payment.

Bank transfer
Credit or debit card
PayPal
Amazon Pay
Financed Credit
Bizum

9. RETURNS AND WITHDRAWAL POLICY

According to the regulations, the consumer and user will have the right to withdraw from the contract during a maximum period of 14 calendar days without needing to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.

Withdrawal implies that, Mattresses Aznar The refund of the amount already paid by the customer will be processed within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment.

During this period, the consumer will inform the business of their decision to withdraw from the contract by filling out the form at the end of this document and sending it to the Colchones email address. Aznar.

Mattresses Aznar will communicate to the consumer, in a durable medium, an acknowledgment of receipt of said withdrawal.

To return a product, it is essential that it is in perfect condition and with its original packaging, with all its accessories and without having been used.

Once we receive your request, we will contact you to provide details of the return.

The customer will bear the costs of returning the goods.

In general, and prior to formalizing the purchase of the product, Mattresses Aznar The consumer is informed of the shipping costs they will have to pay in case of return, or they can choose to return the item(s) themselves. The shipping cost for returning new and originally packaged products would be:

Mattresses: 50 euros each
Upholstered Base: 50 euros per unit
Bed frames: 50 euros per unit
Bed linen and pillows: 12 euros per unit
Crib toppers and mattresses: 30 euros each

Mattresses Aznar We've extended the return period from 14 days to 100 days on products marked with a 100-night trial seal in our online store. In this case, the mattress can be opened and used. After the 100-day trial period, Mattresses Aznar No exchanges or returns will be accepted, except for products with manufacturing defects.

The user can try all mattresses with the 100-night trial period shown on our online store without the plastic wrapping. If the user ultimately decides to exchange them for a different model of the same size, the shipping costs will be the user's responsibility.
If you make use of the satisfaction guarantee, the replacement mattress sent by Colchones Aznar You will not have the right of withdrawal. Only the following sizes include a satisfaction guarantee: 90x190 / 90x200 / 105x190 / 135x190 / 150x190 / 150x200 / 160x200 / 180x200 .
In the event that you exercise the satisfaction guarantee, Colchones Aznar It informs you of:

If the price of the new product chosen is lower, Mattresses Aznar will pay the difference.
If the price of the new product chosen is higher, the consumer must pay the difference in order to make the change.
The mattress can be exchanged for one of the same type and size. Failure to use the original packaging may result in a depreciation of the item, which will be assessed during the exchange or return process.
Exceptional satisfaction guarantee. The cost of an exchange, in this case, within 100 calendar days of receipt, will be:
or 100 euros per product, if the mattress has been unpacked and/or used for Peninsular Spain,
or 120 euros per product, if the mattress has been unpacked and/or used for Portugal or Islands.

Mattresses' satisfaction guarantee Aznar This offer applies only to mattresses, with the exception of handmade mattresses (all other items on the website are excluded).

If the exchange is accepted by Colchones Aznar, The consumer will receive written instructions via email on how to prepare the mattress for collection by the carrier. The product will be collected by the transport company, and it is the consumer's responsibility to ensure this can be done smoothly and to the ground floor of the building.

If the consumer is the one who returns the product on their own, Mattresses Aznar will withhold the refund according to the following conditions:

Until the product is received at the Colchones facilities Aznar.
Until the condition of the returned item is checked

9.1 ORDER CANCELLATION

Mattresses Aznar We inform the consumer that they may cancel the order before it leaves our facilities, subject to the following conditions:

If the order is cancelled before it has been manufactured, and therefore Mattresses Aznar If the consumer has not incurred any expenses, the amount paid will be refunded, in the case of having paid in full or in part, or the order will be cancelled without any refund in cases where the payment (in full or in part) has not been satisfied by the consumer.
If the order you wish to cancel has already been manufactured by Colchones Aznar, this will pay the amount paid minus the cost of the fabrics used for its manufacture.
If the order to be cancelled has already been shipped, in addition to deducting the cost of the fabrics used for its manufacture, the shipping costs incurred, both for sending and returning the merchandise, will be deducted from the amount to be refunded to the consumer.

10. WARRANTY

Products purchased through www.https://colchonesaznar.com/en/ They enjoy a warranty period from the time of purchase, which covers possible manufacturing defects in the product.

To claim for these potential manufacturing defects, the original purchase invoice must be attached. Additionally, Colchones Aznar You may request photos, videos, or other graphic materials to allow for the study of the product. Once the defect is found, Colchones Aznar commits to:

Repair or replace any of the damaged parts of the product free of charge, provided that they are due to manufacturing defects.
The decision to repair or replace defective products will be made by Colchones Aznar, as a professional and taking into account the nature of each product.

They are not included in the Mattress warranty Aznar :

– Defects due to improper use, poor storage, dirt, use of force, water or fire damage, excessive loads, humidity or stains on the mattress, use of chemicals or repairs carried out by third parties.
– Using the mattress without a suitable, deformed or damaged base.
– Holes, stains in the fabric, loose threads, or other similar imperfections resulting from misuse of the item.
– Tolerances regarding length, width, and thickness measurements will allow variations of +/- 3 cm. Returns will not be accepted for slight variations in size.
– From the start of use of the mattress, a normal settling of the internal layers occurs, ranging between +0/-3 (UNE-EN 1334:1996 standard). This is completely normal and does not entitle you to any repair or compensation.

Product usage guidelines:

Latex, memory foam, and other foam mattresses can be folded and rolled without affecting their qualities, characteristics, or performance. Products should be opened the day after receipt. Mattresses Aznar will not be held responsible for any damage or change in the characteristics of the product if this premise is not followed.
Do not jump or stand on the mattress.
Folding the corners of the mattress can be harmful to mattresses that are not designed to be rolled up.
A bed frame in poor condition will damage the mattress.
It is advisable to keep the mattress clean and protected from moisture and external agents with a cover.
It is important and recommended to use a base, bed frame or divan from the same brand and of the same size as the mattress.
It's advisable to change the position of your mattress once a month, rotating it head to foot and foot to head (on mattresses that can be rotated). Latex mattresses should also be rotated top to bottom and bottom to top. Do not perform this action on single-sided memory foam mattresses. Aznar This practice is recommended to use the entire base of the mattress while resting.

For durable goods, the consumer shall have the right to adequate technical service and the availability of spare parts for a minimum of 3 years from the date the product ceases to be manufactured, without the price of the spare parts being increased when applied to repairs.

To find out what steps to take in case of problems or breakdowns with a product, you can contact:

• With the Mattresses Customer Service Aznar on the telephone number 976505551.

Technical services will usually require you to provide the following information:

• Invoice number.
• Identification of the specific model.
• Serial number.

11. LIABILITY AND EXEMPTION FROM LIABILITY

The consumer and user has the right to repair of the product, its replacement, a price reduction or termination of the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not conform to the contract, the consumer may choose between repair or replacement of the product, both of which are free of charge for the consumer, and which will be carried out within a reasonable time frame depending on the nature of the products and the purpose for which they were intended.

If, after the repair is completed and the product is delivered, it is still not in accordance with the contract, the consumer may demand its replacement, a price reduction or the termination of the contract.

Mattresses Aznar The company may suspend, withdraw, or cancel the contracted services, in whole or in part, at any time and without prior notice. The foregoing does not affect services reserved for registered users or those subject to prior contracting, which will be governed by their specific terms and conditions.

12. CUSTOMER SERVICE AND COMPLAINTS

To file any complaint or claim with Colchones Aznar The customer should contact the customer service department either by phone at 976505551 or via email at informacion@colchonesaznar.com.

In accordance with the EU Regulation on online dispute resolution for consumer disputes and pursuant to Article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/.

13. APPLICABLE LEGISLATION

These terms and conditions shall be governed by current Spanish legislation.

The language used will be Spanish.

14. COUPON REDEMPTION POLICY

Coupons and promotions cannot be combined with each other or with other offers.
Only one coupon is valid per order.
For the coupon to be valid, the order must meet all the requirements set out therein.

WITHDRAWAL FORM
For the attention of:
Mattresses Aznar, , S.L.
Valencia Road, Km. 7.800 - 50410 Cuarte de Huerva - ZARAGOZA.
Telephone: 976505551
Email: informacion@colchonesaznar.com
I hereby inform you that I am withdrawing from the sales contract entered into with you in relation to the following products and/or services:
PRODUCT / SERVICE REFERENCE
________________________________________________________________ __________________
________________________________________________________________ __________________
________________________________________________________________ __________________
Order number:
Order Date: Order Received:

CONSUMER DATA
Name and surname:
CIF/NIF/NIE:
Home:
Phone:
E-mail:

In ________________________ on the _____ of __________________ of ______ .
Signature:

COMPLAINT FORM
For the attention of:
Mattresses Aznar, , S.L.
Valencia Road, Km. 7.800 - 50410 Cuarte de Huerva - ZARAGOZA.
Telephone: 976505551
Email: informacion@colchonesaznar.com
PRODUCT / SERVICE REFERENCE
________________________________________________________________ __________________
________________________________________________________________ __________________
REASON FOR THE COMPLAINT:

Order number:
Order Date: Order Received:

CLAIMANT'S DETAILS
Name and surname:
CIF/NIF/NIE:
Home:
Phone:
E-mail:

In ________________________ on the _____ of __________________ of ______ .
Signature: