INTRODUCTION


This document establishes the conditions governing the use of the website www.https://colchonesaznar.com/en/, and the purchase of its products, hereinafter "the conditions".

By using this page or placing an order through it, you agree to be bound by these conditions, so read them carefully.

COLCHONESAZNAR SL with CIF B50799402 is the owner of this website which has its registered office at Ctra Valencia KM,7800 in the town of Cuarte de Huerva, Zaragoza, cp 50410 and acts under the name of COLCHONESAZNAR SL

USE OF THE WEB


Mere access to the portal is free.

The user agrees to:

  • Make use of the portal in accordance with the law
  • Make use of this website to make legally valid queries or orders.
  • Do not make any false or fraudulent order. If it could be reasonably considered that you have made such an order, we will be authorized to cancel it and inform the relevant authorities.
  • Provide us with your contact information truthfully and accurately. For the correct processing of your order we will need: your shipping address, ID, email address, full name, contact telephone number and/or others that we will indicate when placing your order.
    Likewise, you agree that we may use the information to contact you (see privacy policy section).

Keep in mind that if we do not have all the data we will not be able to process your order.
This page is not intended for minors. By placing an order through this page, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

INTELLECTUAL PROPERTY


All trademarks, trade names or distinctive signs of any kind that appear on the portal are the property of COLCHONESAZNAR SL or third parties without it being understood that the use or access to the portal and/or the services attributes to the user any right over the aforementioned trademarks. , trade names, and/or distinctive signs.

The contents are the intellectual property of COLCHONESAZNAR SL or third parties without being understood to be transferred to the user, by virtue of what is established in these general conditions of purchase and use of the website, none of the exploitation rights that exist or may exist on said contents beyond what is strictly necessary for the correct use of the service portal.

PRICE AND PAYMENT


The price of each product will be the one established at any time on the website (www.https://colchonesaznar.com/en/). If we detect errors due to the computer system, we will consult with the consumer to make the appropriate corrections after justifying the origin of the incident.

In the event that you decide to cancel the order, the financial department will pay you the amount that you have paid, by the same payment method that you paid, no refund will be made in cash. If you had not made any amount payment, by having selected the Cash on Delivery or Transfer option as payment method, we will limit ourselves to canceling the order without paying any amount.

The prices on this website include VAT and free transportation and assembly.

You can see the payment methods offered by COLCHONESAZNAR at the following link: Special forms of payment.

COLCHONESAZNAR offers you different means of payment. They will be enabled and visible in the shopping cart at checkout. Each payment method has a description that is displayed when you select it. In financing cases, you can start the process to find out in detail the costs involved and go back to choose another means of payment, if the financing scheme is not to your liking.

 

DELIVERY TERM


The delivery time of the order may vary depending on the products you wish to buy. The delivery time is counted in working days.

During the purchase process, you will be informed of the delivery time for your order, which will depend on the type of product selected and the transport company chosen for delivery.

 

5.1 Standard Service Shipments
All the products of the categories, rolled calchones, , pillows Y accessories They are delivered within 72 hours, counted from the next working day -the day of purchase- and until the delivery time -always counting on working days-


The standard delivery service will be made from Monday to Friday. There are no delivery services on Saturdays, Sundays, and national or local holidays.

The delivery time will start counting from the moment your order enters our system (business day following the day of purchase). COLCHONESAZNAR will communicate this circumstance to you via email. When your order leaves our facilities, an email to the email address that you have provided in the purchase form (provided that you have provided it to us), informing of the situation of the same.

Within the products that have a general or standard shipping service, we must highlight two assumptions:

  • All folding canapés have a typical delivery time (range) from 2 to 25 business days (except Saturdays, Sundays and national and/or local holidays). You will find the exact information in the purchase process. The shipment includes the rise to the address and the assembly of the same.

  • Orders that only include products from the categories rolled mattresses, bedding and pillows will be delivered through the urgent transport agency, they have a typical delivery time (range) of 2 to 4 working days. You will find exact information in the purchase process.

Delivery times may be altered for reasons beyond COLCHONESAZNAR SL If this occurs, we will inform you immediately.

It will not be considered non-delivery if the order has been delayed at the customer's will or if we could not locate the buyer with the information that he has provided.

SCOPE OF SALE


The scope of sale of this website is all over the world.

 

MANAGEMENT AND PROCESSING OF ORDERS


In general, COLCHONESAZNAR SL will process all orders placed through www.https://colchonesaznar.com/en/ as long as their payment is in accordance with the payment method chosen by the customer.

 

7.1 Handling and shipping

Shipping is always free at COLCHONESAZNAR.

Express transport company

  • The following section explicitly regulates the services that the customer will receive when you select this company for the delivery of your order.
  • It is the responsibility of the user of the website to read this section since COLCHONESAZNAR will not assume any extra service, this being, if necessary, the responsibility of the client.
  • The merchandise that is sent through the express transport company will be delivered within the hours established by the delegation corresponding to your area (exact hours will not be specified) and will be carried out from Monday to Friday (Saturdays, Sundays, and holidays are excluded). national and local). If the client wants a specific time, he must notify COLCHONESAZNAR before the order has been sent.
  • When the contracted transport is URGENT (standard service) the merchandise will be delivered at street level. This service of transport companies DOES NOT INCLUDE THE UPLOAD TO THE HOME, UNPACKING, ASSEMBLY, OR WITHDRAWAL OF USED MATTRESS MATERIAL. Take these disadvantages into account, before requesting an urgent transport.

Transport company specialized in assembly and removal of products

  • Deliveries through this type of company includes home delivery and assembly of all purchased products. The specialized transport company will contact you in advance of the delivery to inform you of the arrival time. If the indicated schedule does not fit your needs, you can agree directly with the transport company on another delivery schedule.
  • Withdrawal of belongings: COLCHONESAZNAR has a free equipment removal service on request. In addition to delivering the purchased products, the carrier will remove the old ones. The carriers will only take the mattress and box spring. You must specify this by choosing the most suitable transport method for your order (checkout process).
  • You must have the materials that must be removed disassembled and prepared for removal, Otherwise, the service cannot be performed. Other resting materials or pieces of furniture will not be removed, such as headboards, bed structures, bathtubs, footboards or any other that has not been disassembled and can be removed from the home. With this service, the used materials will be discarded and there is no possibility of locating it in another place or additional address provided by the client.
  • Transportation Damage Claims
    Claims for damage or breakage of the merchandise caused by transport must be notified (according to the transport agency's regulations) to Mattresses Aznar, as soon as possible, to expedite the possible procedures for insurance application, repair, replacement or return.

For manufacturing defects, the repair time is the warranty time that each product has (see COLCHONESAZNAR guarantees section)

DELIVERY OF THE PRODUCTS


COLCHONESAZNAR SL, without prejudice to the provisions of clause 7, and unless exceptional circumstances occur, will send the orders within the period established on our website, and in the order confirmation email that you will receive when the order is finished.

The delivery time of the products may be increased by the following circumstances:

      • Custom or bespoke orders: in this case we will inform the customer of the delivery time in writing and individually.
      • Specific circumstances: For reasons of availability of certain items, there may be a delay in your order. If this is the case, we will inform you.
      • Special circumstances by delivery area: It is possible that the delegations of the transport companies used by COLCHONESAZNAR have specific delivery days in some area. If this is the case, the deliveries will be made on the delivery day established by each delegation.

It may be the case that your delivery area is a "conflicting area" cataloged in this way by the transport agencies themselves. If this is the case, you will be the one to pick up the order at the local office. Please let us know if you are aware of this circumstance so that we can manage the order and delivery in the best possible way.

If your delivery area is a limited loading and unloading area, you must inform us so that we can solve future problems. The responsibility for the correct delivery of the product is your responsibility, as well as the transport and upholstery costs if this cannot be done.

Deliveries are not made in Formentera and Menorca with a specialized agency. The delivery time by specialized agency in the Balearic Islands is 30 days.
If the delivery date cannot be met, we will inform you before the order leaves our facilities, having the possibility of continuing with the order with the new delivery date or canceling the order with the refund of the price paid by you, in the in case that was the case.

If the order could not be delivered due to special circumstances in your delivery area and we have not been informed of this by you, you can cancel the order, but the transport costs generated by the return and the upholstery of the products will be your responsibility.

      • Special circumstances of your own home: COLCHONESAZNAR has bulky products for sale that may have difficult access to your farm or your own home.

You must inform us of these special circumstances to avoid that, once the product has been shipped, it does not have access to your home (either on the farm or in your own home). If COLCHONESAZNAR is not informed of this and the product cannot be delivered due to this circumstance, the transport costs of returning the products and those that have been incurred due to the manufacture of the order (upholstery, mattresses, customized or personalized products…).

The transport company will not make deliveries at height, that is, by building facades or interior patios, nor will they use any pulley system to introduce the order in the building or in the home itself. It is the customer's responsibility to check that the items can be installed. It is also the responsibility of the client to check that the items that have to be removed can be carried out without using the façade or interior patios. If the order could not be delivered due to special circumstances of delivery of your home and we have not been informed of it by you, you can cancel the order, but the transport costs generated by the return and the upholstery of the products will be your responsibility. .

The order will be given as delivered when you receive it at your home. The reception of the same supposes the acceptance. Freight carriers will usually need the signature of the person receiving the order, this being valid to give the order as delivered.

Orders travel covered with insurance for 100% of the value of the merchandise. In the event that your shipment presents bumps or damage due to transport or there is any damage to your home when delivering and assembling, you must indicate the anomalies on the carrier's delivery note. Claims will not be accepted after 24 hours of receipt of the merchandise. Any claim motivated by damage in transport must be directed to Mattresses Aznar SL within the indicated period. Remember never to throw away the packaging of the products until you verify that they are in perfect condition.

FAILURE TO DELIVER

 

We will try to deliver the order twice to the address you have indicated. If after these two attempts the delivery is not possible, we will contact you to find a solution.

 

SATISFACTION GUARANTEE

 

If you are not satisfied with the merchandise received, you can choose between the return of the price or the exchange of the products for others of the same nature and measures, always following the following conditions:

      • Within the first 14 calendar days of receiving your order, you can cancel it.. In accordance with the applicable regulations, if you are contracting as a consumer, you may withdraw from the contract except in those cases in which the legislation itself provides exceptions to the right of withdrawal and which COLCHONESAZNAR collects in section 12.2 of these conditions. In case of exercising your right of withdrawal, you must notify COLCHONESAZNAR at postventa@colchonesaznar.com so that we can process it. The returned product must be in perfect condition (its good condition and operation will be checked). If the product is not returned in its original packaging, we inform you that the item may be depreciated.
      • COLCHONESAZNAR extends the term from 14 to 100 days giving you an exceptional guarantee of satisfaction. COLCHONESAZNAR gives you an additional period of 100 days to make changes to the mattresses received and indicated in the online store with the 100-night trial seal. In this case the mattress may be open and have been used. This guarantee will apply from 1 to 100 days from receipt of your mattress. Remember that here you do not have the possibility to withdraw from the order but to make an exchange for another product/s of the same nature and size on the website. In this case the costs of the return will be borne by you (For more information, click here).

After 100 days from receipt of the order, we will not accept changes or returns, except if the products have a manufacturing defect. If this is the case, the warranty period for each of the products will apply, which can be seen in the file for each one on the website. Remember that if you make use of the satisfaction guarantee, the exchange mattress that we send you will not have the right of withdrawal, even if it is perfectly packed.

You can try all our mattresses indicated with the seal in our online store without the plastic that surrounds them for 100 days, if you are not satisfied you can opt to change the mattress for another model of the same size. The costs of this service are borne by the customer and are detailed in the section on changes or returns.

They only include satisfaction guarantee, the following standard measures: 90x190/90x200/105x190/135x190/150x190/150x200/160x200/180x200

 

SPECIFIC GUARANTEES OF REST SYSTEMS


All mattresses, bed bases, upholstered bases and other rest products that you have available in COLCHONESAZNAR may have a tolerance of +/- 3 cm due to the materials with which they are made. This tolerance can be more than 3cm or less than 3cm and can be given both in width, length and thickness. A loss of 3cm in the height of the mattress is considered normal, as well as the fact that a mark may remain after resting. The mattresses can also have a loss of firmness in their use of 20% of the initial values. In these cases returns will not be accepted.

Latex mattresses They may not be placed on upholstered bases, sofas with covers, or any other surface that does not allow perspiration. Mattress protectors that prevent proper ventilation may not be used either.

Mattresses with exact measurements will have a tolerance in width and length of +/- 3cm.

Viscoelastic mattresses They can be used both with a slatted bed base and with an upholstered base. If other types of supports are used, such as bathtubs, tatamis, or any other, maximum care must be taken to ventilate them, since on these surfaces the correct aeration of the mattress is prevented and damp spots may appear that will not be covered by the warranty.

The guarantee of our mattresses will be void if the support used is a spring base, since it is not compatible with our products.

The folding sofas of COLCHONESAZNAR will only perform their opening function with the mattress placed on top. Do not try to lower the cover/bed base of the sofa without first placing the mattress as it will not work and could break the hydraulic system.

The articulated bed bases They must be in a flat position to activate the articulation system, and with the mattress and the sleeper lying down. Do not try to operate the articulation mechanism without having followed the instructions that we indicate, since irreparable damage could occur. On the website we indicate which mattresses are suitable for articulating and which mattresses are not.

CHANGES OR RETURNS


All COLCHONESAZNAR products are guaranteed against any manufacturing defect. To find out the warranty period, you must go to each product sheet where we inform you of the term of the warranty against manufacturing defects.

If the claim is a return and is motivated by the reception of a defective product, MattressesAznar will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. The seller will be liable for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

The client must document his claim to postventa@colchonesaznar.com or by any other legally valid means. Not using the original packaging may cause a depreciation of the good.

In the case of not having any manufacturing defect, but exercising our satisfaction guarantee by opting to replace the mattress with another, COLCHONESAZNAR informs you that:

      • If the price of the new product chosen is lower, COLCHONESAZNAR will pay you the difference.
      • If the price of the new product chosen is higher, you must pay the difference so that we can make the change.
      • You can change the mattress for one of the same nature and size. Not using the original packaging can cause a depreciation of the good that will be analyzed in the exchange or return process.
      • The term for the exercise of the right of withdrawal is 14 calendar days from receipt of the product or from the conclusion of the contract if it is the provision of services, without penalties for its exercise. The refund of the total amount of the product (purchase) will be made using the same means of payment used by the consumer in the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expense as result of reimbursement.
      • Exceptional satisfaction guarantee: The cost of the change, in this case, within the first 100 calendar days of receipt, if the mattress has been unpacked and/or used It will be €100 (per product) for changes in Peninsular Spain and €120 (per product) in Portugal. We want you to know that the mattress we collect from you returns to our facilities and is donated free of charge. With this COLCHONESAZNAR wants to favor those who have less by contributing their small grain of sand. We know that for you it is important and for us also to help the most disadvantaged. Your mattress is intended for those who do not have, who are the only ones who benefit from the change you decide to make. This guarantee is expressly excluded for handmade mattresses.

The COLCHONESAZNAR satisfaction guarantee is contemplated only for mattresses, with the exception of handmade mattresses. All other items on the website are excluded.

Remember that if you make use of the satisfaction guarantee, the exchange mattress that we send you will not have the right of withdrawal.

In the event that the change has been accepted by COLCHONESAZNAR, we will give you written instructions via email on how to prepare the mattress so that the carrier can remove it. The collection of the product will be carried out by the transport company and it is the customer's responsibility that it can be done without incident and on the ground floor of the building.

If the consumer is the one who makes the return of the good with his means, Mattresses Aznar will retain the reimbursement according to the following conditions, whichever is met first: (a) Until receiving the goods, (b) Until the consumer presents proof of return of the good as proof of a legal transport company contracted for said purpose.

12.1 Right of withdrawal

In accordance with the applicable regulations, if you are contracting as a consumer, you may withdraw from the contract except in those cases in which the law itself indicates that due to the specialty of the product or for certain reasons, including hygiene, it explicitly excludes the possibility of withdrawal. mattresses Aznar includes in section 12.2 those products excluded from the right of withdrawal.

In all other cases you may, within a period of 14 calendar days from the delivery date, withdraw your order. To do this, the product must be in perfect condition (its good condition and operation will be checked), and we recommend using its original packaging to prevent it from suffering depreciation.

 

In general, and prior to formalizing the purchase of a good, we inform you that the consumer will have to pay the shipping costs for the return of the returned goods. We inform you that the return transport costs are:

  • Mattresses €50 per unit
  • Upholstered base €50 per unit
  • Bed bases €50 per unit
  • Bed linen €12 per unit
  • Crib toppers and mattresses €25 per unit

 

The exercise of the right of withdrawal may be carried out by any means admitted by law. We suggest using our email "post-sale @colchonesaznar.com". It is not an obligation on the part of the consumer, but it will help us a lot to complete the return process if you send us photos or videos of the item to be returned to check its condition.

In addition to the legal right of withdrawal, Mattresses Aznar provides you with a satisfaction guarantee in which you can make changes to the mattresses within 100 days of receiving them (see section 12 changes or returns)

(see section 11 changes or returns)

12.2 Exceptions to the right of withdrawal
COLCHONESAZNAR informs you that you will not have the right to withdraw from the contract or change the product when the object of the contract is:

      • Articles of special or personalized measures manufactured expressly for the consumer. A special measure will be understood as all twin mattresses and all products that do not measure 90x190/90x200/105x190/135x190/150x190/150x200/160x200/180x200. Personalized articles will be understood as those in which the client has defined special upholstery and wood conditions.
      • If the item/s is delivered unsealed, it will suffer a depreciation of 50%
      • Items manufactured expressly following customer specifications.
      • Handmade mattresses.
      • Manipulated articles (modified construction characteristics) and products in assembled or assembled condition.

CANCELLATION OF ORDERS


COLCHONESAZNAR informs you that you can cancel the order before it leaves our facilities in accordance with the following conditions:

      • If the order is canceled without being manufactured and therefore COLCHONESAZNAR has not incurred any expense, you will be credited the amount paid, in the event that you have paid all or part of it. Or the order will be canceled without any payment in cases where you have not made any payment of money.
      • If your order has been canceled and COLCHONESAZNAR has already manufactured it, we will pay you the amount minus the fabrics used in its manufacture. Remember that we have products with a very short delivery time between 24/48 hours that must be canceled quickly, since they are manufactured expressly in order to meet our delivery deadlines.
      • If your order has been sent and you do not want to receive it, in addition to the fabrics used in its manufacture, you may be charged for the expenses caused by the shipment of the merchandise and return for rejection of the same.

COLCHONESAZNAR informs you that all this will apply as long as the customer knows that COLCHONESAZNAR must have unequivocally manufactured the product to meet its delivery deadlines. Otherwise COLCHONESAZNAR will pay the order in full to the customer.

WARRANTY COVERAGE


Warranty coverage
To claim about possible defects in a product covered by the guarantee, the original purchase invoice must be attached. In addition, COLCHONESAZNAR may request photos, videos, or other graphic supports that allow the study of the product. Thus, COLCHONESAZNAR undertakes to:

      • Repair or replace any of the damaged parts of the product free of charge, as long as they are manufacturing defects.
      • The decision to repair or replace defective products will be made by COLCHONESAZNAR, as a professional, and taking into account the nature of each product.

Not included in our warranty

      • Defects due to improper use, poor storage, dirt, use of force, water or fire damage, excessive loads, humidity or stains on the mattress, use of chemical products, or repairs carried out by third parties.
      • Use of the mattress without a suitable base, deformed or in poor condition.
      • Holes, stains in the fabric, loose threads, or other similar imperfections resulting from the use of the good.
      • The tolerances regarding the measurements of length, width, and thickness that will admit variations of +/-3 cm. We will not accept returns due to slight variations in size.
      • From the beginning of the use of the mattress, a normal settling of the internal layers occurs, which ranges between +0/-3 (standard UNE-EN 1334:1996). This completely normal circumstance does not give the right to any repair or compensation.


Rules of use

      • Latex, viscoelastic, or foam mattresses are likely to be folded and rolled up, without this in any way affecting their qualities, characteristics, or performance. You have to open them the day after they are received. COLCHONESAZNAR will not be held responsible if this premise is not followed for any damage or change in the characteristics of the product.
      • Do not jump or stand on the mattress.
      • Bending the corners of the mattress can be detrimental to mattresses that are not likely to roll.
      • A foundation in poor condition will damage your mattress.
      • It is advisable to keep the mattress clean and protected from moisture and external agents with a cover.
      • It is important and recommended to use a base, bed base or canapé from the same house and the same size as the mattress.
      • It is convenient to change the position of the mattress once a month, turning it from head to foot and from head to foot (in those mattresses that can be done). Latex mattresses should also be turned upside down and bottom up. Do not perform this action on memory foam mattresses on one side. We recommend this practice to use the entire base of the mattress in the rest.

VIRUSES AND COMPUTER ATTACKS


You must make good use of this website, so you may not intentionally introduce viruses, Trojans, logic bombs or any other harmful or harmful program or material.

You will not attempt to gain unauthorized access to this website or the server on which it is located. You agree not to attack this website by any means.

Failure to comply with this section may lead to infractions typified in the applicable regulations. COLCHONESAZNAR will inform the relevant authorities in the event of any attack in order to discover the identity of the attacker. In case of breach of this clause you will no longer be authorized to use this website.

We will not be responsible for any damage resulting from a computer attack, virus or denial of service that may affect your computer.

LINKS


The portal can make available to users links, banners, buttons, directories and search tools that allow users to access websites belonging to or managed by third parties, that is, linked sites. These links or directories have the sole purpose of facilitating users to search for or access information, content and services available on the Internet. COLCHONESAZNAR SL does not control and cannot control these results, and in particular, that Internet sites appear among them whose contents may be illegal or contrary to morality or good customs.

COLCHONESAZNAR does not offer or market, by itself or through third parties, the information, content and services available on the linked sites, nor does it previously control, approve, recommend, monitor or endorse them. The user, therefore, must exercise extreme caution in the assessment and use of the information, content and services existing on the linked sites.

We decline any type of responsibility for the use of these or the damages that they may cause.

PRIVACY POLICY


COLCHONESAZNAR will observe at all times the current provisions on data protection, in particular, the new European data protection regulation. In COLCHONESAZNAR as responsible for processing your data, with address at Ctra Valencia Km 7,800 Cuarte de Huerva,. 50410 Zaragoza, telephone 976505551 and email comercial@colchonesaznar.com We treat the information you provide us in order to provide the requested service and bill it. The legal basis that legitimizes this treatment will be the need to manage a contractual or similar relationship.

 

The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will be transferred to the appropriate transport company and/or in cases where there is a legal obligation. At COLCHONESAZNAR we are treating your personal data, therefore you have the right to access your personal data, correct inaccurate data or request its deletion when the data is no longer necessary.

For more information in this regard, or to exercise your rights of access, rectification, cancellation/deletion, opposition, limitation or portability,) you can send a letter, accompanied by a photocopy of your DNI, or equivalent identification document to the following address COLCHONESAZNAR Ctra Valencia Km 7,800 Quarter of Huerva,. 50410 Zaragoza.

COLCHONESAZNAR informs the user of the existence of automated files of personal data called COMMERCIAL PROMOTION, HUMAN RESOURCES and CLIENTS in which the data that reaches us through the web, registered in the General Registry of Data Protection, can be included. whose main purposes are the presentation and sending of information about the company's services, participating in the different selection processes carried out by COLCHONESAZNAR and the control, management, maintenance and billing of the clients, respectively.

Our Privacy Policy applies to the personal data that we collect and process in COLCHONESAZNAR according to the guidelines of the New Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

Who is responsible for your data?
Identity: COLCHONESAZNAR SL hereinafter COLCHONESAZNAR

CIF: B-50799402

Postal address: Ctra Valencia km 7,800. Cuarte de Huerva 50410 Zaragoza

Telephone: 976 505 551

Email: comercial@colchonesaznar.com

For what purpose do we process your personal data?
At COLCHONESAZNAR we treat the information provided by interested persons in order to manage the sending of the information of the requested service and carry out the control, management, maintenance and billing of the clients.

When you subscribe to our guide and provide us with your email, you are expressly authorizing us to send you advertising related to our products and services by any means (postal, email or telephone) and invite you to events organized by the company.

How long will we keep your data?
The personal data provided will be kept as long as the established relationship is maintained. The period of conservation of the data provided will be determined by the relationship you have with us or when you request the cessation of the activity or during the years necessary to comply with the legal obligations once After this period of time, the data will be permanently deleted.

What is the legitimacy for the treatment of your data?
The legal basis that legitimizes this treatment will be your consent, the legitimate interest or the need to manage a contractual or similar relationship.

The sending of personal data is mandatory to contact and receive information about the services provided by COLCHONESAZNAR Likewise, not providing the requested personal data or not accepting this privacy policy means that it is impossible to subscribe, register or receive information from said services.

How have we obtained your data?
The personal data that we process at COLCHONESAZNAR have been provided by you (the interested party) and with this, you are expressing acceptance of the processing of your personal data reflected in this Privacy Policy.

The interested party who sends the information to COLCHONESAZNAR is solely responsible for the veracity and correctness of the data included, exonerating COLCHONESAZNAR from any responsibility in this regard.

At COLCHONESAZNAR we do not collect personal information from children under fourteen (14) years of age. If the interested party is under that age, they must refrain from providing us with personal information.

The interested party guarantees and is responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertakes to keep them duly updated. The interested party agrees to provide complete and correct information in the registration or subscription form. If you prefer that the Company not collect personal information about you, please do not provide it to us.

COLCHONESAZNAR is not responsible for the veracity of the information that is not of its own elaboration and for which another source is indicated, for which reason it does not assume any responsibility for hypothetical damages that may arise from the use of said information.

COLCHONESAZNAR is exonerated from liability for any damage or harm that the interested party may suffer as a result of errors, defects or omissions, in the information provided by COLCHONESAZNAR whenever it comes from sources other than COLCHONESAZNAR

To which recipients will your data be communicated?
COLCHONESAZNAR will not transfer personal data except what is strictly necessary to the transport companies to complete the purchase process and/or in cases where there is a legal obligation. However, in the case of being transferred to another third party, a prior information requesting the express consent of the interested party

What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether or not COLCHONESAZNAR is processing personal data that concerns them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. COLCHONESAZNAR will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You can direct your communications and exercise the rights of access, rectification or cancellation of your data or oppose the processing of your personal data, through postal mail at Ctra Valencia Km 7,800 Cuarte de Huerva,. 50410 Zaragoza or via email to comercial@colchonesaznar.com together with valid legal proof, such as a photocopy of the DNI, the petition specifying your request, dated and signed, as well as your address for notification purposes.

In the event that you feel your rights have been violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website: www.agpd.es.

If I pay by card, how secure is my data?

COLCHONESAZNAR has the highest security systems in electronic commerce. This security is intensified at the time of making the card payment, because in this case, our payment platform has security systems such as Verified by VISA and the MasterCard Segure Code, which guarantee that no one can see your bank details.

ACCEPTANCE AND CONSENT


The Company has implemented various measures to protect the security of your personal information, both "on line" and "off line".

The interested party declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of these by COLCHONESAZNAR in the manner and for the purposes indicated in this Privacy Policy.

CHANGES IN THE PRESENT POLICY ON THE PROCESSING OF PERSONAL DATA

MattressesAznar reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In these cases, COLCHONESAZNAR will announce on this page the changes introduced with reasonable anticipation of their implementation.

WEB CONTENT AND LINKS (LINKS)

COLCHONESAZNAR SL may use cookies when a user browses the websites and web pages of the portal. The cookies that can be used on the websites and web pages of the portal are only associated with the browser of a specific computer (an anonymous user), and do not provide the name and surname of the user. Thanks to cookies, it is possible for COLCHONESAZNAR SL to recognize the browsers of users who could register after they had accessed or registered for the first time, without having to register each time they visit to access the areas and services that may be reserved exclusively for them.
The user has the possibility of configuring his browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on his hard drive. Please consult the instructions and manuals of your browser for further information. To use the Portal, it is necessary for the user to allow the installation of cookies sent by COLCHONESAZNAR SL, if they are not accepted, the portal may not offer its full functionality.
The cookies used on the websites and web pages of the portal can be served by COLCHONESAZNAR SL, in which case they are served from the different servers operated by them, or from the servers of certain third parties that provide us services and serve cookies on behalf of COLCHONESAZNAR SL (such as, for example, the cookies that are used to serve certain contents and that make the user visualize certain contents in the time, number of times and predetermined form).

      • NOTIFICATIONS
        All notifications and communications (hereinafter, the "Notifications") by the user to COLCHONESAZNAR SL will be considered effective and carried out, for all purposes, when they are addressed to the User Service in any of the following ways:

 

      • Shipping by postal mail to the following address:
        COLCHONESAZNAR SL Ctra Valencia Km 7,800 Cuarte de Huerva,. 50410 Zaragoza

All Notifications by COLCHONESAZNAR SL to the user will be considered effective, for all purposes, when they are made in any of the following ways:

Sending by postal mail to the user's address when it has been previously brought to the attention of COLCHONESAZNAR, SL;

    1. Sending by email to any of the mailboxes that the user has or may have as part of any other service that COLCHONESAZNAR SL provides to the user;
    2. Communication by means of a telephone call to the user's telephone number, when this has been previously made known to COLCHONESAZNAR SL;
    3. Through pop-up messages sent during the provision of services by COLCHONESAZNAR SL to the user.
    4. In this sense, all the Notifications made by COLCHONESAZNAR SL to the user will be considered validly made if they have been made using the data and through the aforementioned means. For these purposes, the user declares that all the data provided by him is true and correct, and undertakes to notify COLCHONESAZNAR SL of all changes related to the notification data.

     

    APPLICABLE LEGISLATION (JUDICIAL COMPETENCE)


    The terms and conditions that govern this website and all relationships that may arise are safeguarded by Spanish law.

    Any controversy that may arise from the access or use of this website will correspond to the judges and courts of the domicile of the client user.

    The parties agree that any litigation, discrepancy, question or claim resulting from the execution or interpretation of this legal notice or the general conditions, be resolved by legal arbitration, and in non-face-to-face mode, accepting the procedure established by the Spanish jurisdiction, and by which the arbitration agreed between them will be governed.

    “Our entity is a member of Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º1, 28014 Madrid (Spain). ). For more information: www.confianzaonline.es

    These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Law on Alternative Dispute Resolution, we inform consumers that, as an adhered entity and in the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual controversies (https ://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or data protection when they are related to this area, the claims will be resolved by the Confidence Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims deal with digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

    We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show”.

     

    COUPON REDEMPTION POLICY


    Coupons are subject to the following conditions:

      1. They are incompatible with the products in the offer area. If you choose a product from the offers you will not be able to use your campaign discount coupon.
      2. Only one coupon can be redeemed per person, as long as the order is greater than the minimum purchase indicated on the coupon.
      3. They are not cumulative.
      4. Some coupons may expire.
      5. Emma and Lomonaco is exempt from any promotional coupon on this website.

      IF YOU DON'T LIKE IT WE WILL REFUND YOUR MONEY


      Conditions of the Promotion: Period of validity of the promotion: Not activated

      1. Valid promotion EXCLUSIVELY in the models described below:
      2. AZNAR LINE: Nuage, , Duplex, , Green Therapy, , Zip, , Zap, , What in, , Cotton, , Orchid, , Solidary,Alcor. 
      3. RELAX: Golden seagull, , Magnum.
      4. PIKOLIN: Boranza,Perfection Y Athena
      5. EMMA:In all measures
      6. ASTRAL NATURE:Bora
      7. Promotion valid only in the following sizes: 90x190, 90x200, 105x190, 135x190, 150x190, 150x200.

      GO TO THE PROMOTION

      The mattresses to which this promotion is applied are duly indicated on the Mattresses website Aznar, as in its network of stores.

      Only the Promotion will be applied: If you do not like it, we will refund your money, in the models and measures indicated above, purchased within the validity period of this promotion. Clearance, outlet and/or opportunity items do not include the Money Back Guarantee if you don't like them (regardless of the size and/or color chosen). These products will only accept return in case of manufacturing defect.

      The mattress must be in perfect condition for its return, which is why we recommend the purchase of a mattress cover that guarantees optimal protection.

      To request the return process, it is essential to do so within the 100-day mattress test period and attach the photos that guarantee its good condition.

      Only one return per customer and address is allowed.

      There is the possibility of exchanging a mattress to which the promotion is applied for another model from our extensive catalogue, with the exception of the Emma mattress, which has special sales conditions. Once this change is made, the right to return the money is waived.

      For those mattresses included in this promotion that include a Gift, the amount corresponding to the value of said gifts will be deducted from the total amount to be returned. In the case of mattress covers, the amount to be deducted will be 35 euros.

      The gifts are offered according to stock and will be related to the size of the product purchased. In the event that there were no stocks, the closest measure to the order placed will be offered.

      The salesperson in charge of processing the order will ask you a short form with 5 questions, to identify the profile of each of the sleepers that will rest on the mattress in order to verify the suitability of the chosen model.

       

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