General Conditions of Aznar Mattresses

0. OBJECT

These General Conditions regulate the acquisition of the products and services offered on the website www.https://colchonesaznar.com/en/, owned by Colchones Aznar, SL (hereinafter, Colchones Aznar).

The acquisition of any of the products and services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may be applicable when acquiring certain products and services.

These General Conditions may be modified without prior notice, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products and services offered.

1. IDENTIFICATION

Mattresses Aznar, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:

• Its corporate name is: Colchones Aznar, SL
• Its commercial name is: Colchones Aznar.
• Your CIF is: B50799402.
• Its registered office is located at: Ctra. de Valencia, Kmt. 7.800 - 50410 Cuarte de Huerva - Zaragoza (SPAIN).
• It is registered in the Commercial Registry of Zaragoza. Volume 2400. Folio 156. Page Z24610.

2. COMMUNICATIONS

To communicate with us, we offer you different means of contact that we detail below:

• Tel: 976505551 - Telephone Service Hours: Monday to Thursday from 7:00 a.m. to 3:00 p.m. and from 4:00 p.m. to 7:00 p.m. On Fridays, telephone service hours will be from 7:00 a.m. to 6:00 p.m. These hours may be modified due to holidays.
• Email: informacion@colchonesaznar.com.
• Postal address: Ctra. Valencia KM 7.8 (50410 - Cuarte de Huerva - Zaragoza).

All notifications and communications between users and Colchones Aznar They will be considered effective, for all purposes, when carried out through any of the means detailed above.

3. PRODUCTS AND SERVICES

The products and services offered, along with their main features and price, appear on the screen.
Mattresses Aznar reserves the right to decide, at any time, the products and/or services offered to Customers. In this way, Colchones Aznar may, at any time, add new products to those currently offered. Likewise, Colchones Aznar reserves the right to withdraw or stop offering, at any time and without prior notice, any of the products offered.

Once inside www.https://colchonesaznar.com/en/, and to access the contracting of the different products and services, the User must follow all the instructions indicated in the purchasing process, which will involve reading and accepting all the general and specific conditions set out in www.https://colchonesaznar.com/en/.

4. AVAILABILITY AND SUBSTITUTIONS OF PRODUCTS

Mattresses Aznar aims to ensure the availability of all products advertised on www.https://colchonesaznar.com/en/. However, if any product requested is not available or is out of stock, the customer will be informed via email. If the product is not available at that time, the customer will be informed of the new delivery date.

If the product is not available, and the consumer has been informed of this, Colchones Aznar may supply a product with similar characteristics without increasing the price, in which case the consumer may accept or reject it by exercising their right to withdraw and terminate the contract.

In the event of unavailability of all or part of the order, and the rejection of replacement products by the customer, the previously paid refund will be made by the same payment method that the user used to make the payment; no cash refund will be made.

If the payment has not been made by the user, having selected Transfer as the payment method, Mattresses Aznar will be limited to the cancellation of the order without any payment.

Yes Mattresses Aznar If the consumer is unreasonably late in returning the amounts paid, he or she may claim double the amount owed.

SERVICES

Mattresses Aznar is not responsible for any damages or losses that may occur to the USER as a result of failures or disconnections in telecommunications networks and which cause suspension, cancellation or interruption of the www.https://colchonesaznar.com/en/ service during the provision of the same.

Yes Mattresses Aznar If errors are detected due to our computer systems, we will contact the user to make the appropriate corrections after justifying the origin of the incident.

5. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase at www.https://colchonesaznar.com/en/, the customer must be of legal age.
The steps to follow to make the purchase are:

1. Select the product.
2. Add to cart.
3. Fill out the personal data collection form.
4. Select payment method.
5. Pay for the product.

Likewise, it is recommended that the customer print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt of receipt sent by Colchones Aznar by email.

BILLING

The invoice will be sent to the customer via email once the order has been shipped or delivered. A copy of the order will be sent via email when the order is placed.

6. DELIVERY METHODS AND DELIVERY TIMES

The delivery time of the order may vary depending on the products you wish to purchase. The delivery time is counted in working days.

During the purchasing process, the delivery time of the order will be indicated, which will depend on the type of product selected and the transport company chosen for delivery.

If the product is packaging and mattresses Aznar has it in stock, the delivery time will be:

• In the Peninsula: 24-72 hours.
• In France, Portugal and Islands: 5-7 business days.

For all other items, delivery time will be approximately 7 to 30 business days. Exact information will be provided to the user during the purchasing process.

All products in the rolled mattresses, pillows and accessories categories will be delivered within the time indicated above, counting from the next business day after the order is entered into our system. Mattresses Aznar will notify the user via email of the date the product will leave its facilities.

The delivery time for personalized or custom orders will be informed to the user in writing and on an individual basis.

Delivery services can be:

• Standard Delivery Service: Delivery will be made Monday through Friday. There are no delivery services on Saturdays, Sundays, or national or local holidays.
• Express delivery service will be delivered within the time established by the branch corresponding to your area (exact time is not specified) and will be carried out from Monday to Friday (Saturdays, Sundays and national and local holidays are excluded). If the customer wants a specific time, they must notify Colchones. Aznar before the order has left the Colchones facilities Aznar.

If for reasons beyond the control of Colchones Aznar the delivery time was affected, Mattresses Aznar will inform the user immediately.

If the branches of the transport companies that Colchones uses Aznar have specific delivery days in a specific area, delivery will be made on the delivery day established for that area.

It may be the case that the delivery area is a "conflictive zone" classified as such by the transport companies themselves. If this is the case, it will be the user who must collect the order at the branch in the area. If the user is aware of this circumstance at the time of placing the order, please inform Colchones. Aznar to manage the order and delivery in the best possible way.

If the delivery area is a limited loading and unloading area, the user must inform Colchones Aznar to be able to solve future problems.

If the order cannot be delivered due to special circumstances (Mattresses Aznar has for sale bulky products that may have difficult access to the delivery address) of the customer's delivery area and the customer has not informed Colchones Aznar, The order may be cancelled but the user will be responsible for the shipping costs generated by the return of the product.

The transport company will not make deliveries at height, i.e. through building facades or interior courtyards, nor will they use any pulley system to introduce the order into the building or into the home itself. It is the customer's responsibility to check that the items can be introduced into their home.

Failure to comply with the delivery date will not be considered if the order has been delayed by the user's will or if the user could not be located using the data provided during the purchase process.

Orders are covered by insurance for 100% of the value of the goods. If your shipment is damaged or has been damaged during transport or if any damage occurs at your home when delivering or assembling the purchased product, the user must indicate said damage on the carrier's delivery note. Claims will not be accepted after 24 hours from receipt of the goods. The user must check the condition of the delivered product before throwing away the packaging.

Impossibility of delivery. Mattresses Aznar At most, it will try to deliver the order twice to the delivery address provided. If after these two attempts delivery is not possible, Colchones Aznar will contact the user to offer a solution.

Transport company specialized in assembly and removal of products:

• Deliveries made by this type of company include delivery to the home and assembly of all purchased products. The specialized transport company will contact the customer in advance of delivery to inform them of the arrival time. If the indicated time does not suit the needs of the user, another delivery time for the products can be agreed directly with the transport company.
• Removal of belongings. Mattresses Aznar has a removal service for belongings. The carrier will not only deliver the purchased products but will also remove the old ones. The carriers will only take the mattress and the bed base. This must be specified in the payment process when processing the order. The belongings must be disassembled and prepared for removal, otherwise they cannot be removed.

7. PRICES, EXPENSES AND TAXES

The prices of the products and services listed on www.https://colchonesaznar.com/en/ will be expressed in Euros unless otherwise stated and will be guaranteed for the period of validity of the same, except for printing errors and whatever the destination of the order.

PRODUCTS

The final prices of all products (and, where applicable, the final prices per unit of measurement, when mandatory) together with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the catalogue of www.https://colchonesaznar.com/en/.

• Products include VAT. (Shipping included at no cost to the customer)

Product prices may vary at any time. In this case, the price to be applied will be the one in effect on the date the order is placed. In any case, the final cost will be communicated to the customer during the electronic purchasing process before he or she formalizes his or her acceptance.

8. PAYMENT METHODS

Mattresses Aznar accepts the following forms of payment

• Bank transfer
• Credit or debit card
• PayPal
• Amazon Pay
• Financed Credit
• Bizum

9. RETURNS AND WITHDRAWAL POLICY

According to the regulations, the consumer and user will have the right to WITHDRAW from the contract during a maximum period of 14 calendar days without having to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.

The withdrawal implies that, Colchones Aznar will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment.

During this period, the consumer will communicate to the entrepreneur his decision to withdraw from the contract by filling out the form at the end of this document and sending it to the email address of Colchones Aznar.

Mattresses Aznar will notify the consumer on a durable medium of receipt of said withdrawal.

In order to return a product, it is essential that it is in perfect condition and with its original packaging, with all its accessories and without having been used.

Once we receive your request, we will contact the customer to provide the details of the return.

The customer will bear the costs of returning the goods.

In general and prior to formalizing the purchase of the product, Colchones Aznar informs the consumer of the shipping costs that he/she will have to pay in case of return or choose to return it/them by his/her own means. The cost of transport for the return of new and originally packaged products would be:

• Mattresses: 50 euros per unit
• Upholstered Base: 50 euros per unit
• Bed bases: 50 euros per unit
• Bed linen and pillows: 12 euros per unit
• Crib toppers and mattresses: 30 euros per unit

Mattresses Aznar extends the return period from 14 days to 100 days on products listed in the online store with a 100-night trial seal. In this case, the mattress may be open and have been used. After 100 days Mattresses Aznar will not accept changes or returns, except for products that have manufacturing defects.

The user will be able to try all mattresses with the 100-night trial seal indicated in our online store without the plastic that wraps them. If in the end the user decides to opt for another model of the same size, the shipping costs will be borne by the user.
If the satisfaction guarantee is used, the exchange mattress sent by Colchones Aznar will not have the right of withdrawal. Only the following measurements include a satisfaction guarantee: 90x90 / 90x200 / 105x190 / 135x190 / 150x190 / 150x200 / 160x200 / 180 x 200 .
In the event that you exercise the satisfaction guarantee, Colchones Aznar informs you of:

• If the price of the new product chosen is of a lower amount, Colchones Aznar will pay the difference.
• If the price of the new product chosen is higher, the consumer must pay the difference in order to make the change.
• The mattress can be exchanged for one of the same type and size. Failure to use the original packaging may cause a depreciation of the item, which will be analyzed in the exchange or return process.
• Exceptional satisfaction guarantee. The cost of the exchange, in this case, within 100 calendar days of receipt, will be:
  or 100 euros per product, if the mattress has been unpacked and/or used for mainland Spain,
  or 120 euros per product, if the mattress has been unpacked and/or used for Portugal or the Islands.

The satisfaction guarantee of mattresses Aznar It is intended only for MATTRESSES, with the exception of handmade mattresses (all other items on the website are excluded)

If the change is accepted by Colchones Aznar, the consumer will be given written instructions via email on how to prepare the mattress so that the carrier can pick it up. The product will be collected by the transport company and it will be the consumer's responsibility to ensure that this can be done without incident and on the ground floor of the building.

If the consumer is the one who returns the product by their own means, Colchones Aznar will retain the refund under the following conditions:

• Until receiving the product at the Colchones facilities Aznar.
• Until checking the status of the returned item

9.1 CANCELLATION OF THE ORDER

Mattresses Aznar informs the consumer that he/she may cancel the order before it leaves our facilities, subject to the following conditions:

• If the order is cancelled without it being manufactured and therefore Mattresses Aznar has not incurred any expenses, the consumer will be reimbursed the amount paid, in the event that all or part of the same has been paid, or the order will be cancelled without any payment in cases where payment (total or partial) has not been made by the consumer.
• If the order you want to cancel has already been manufactured by Colchones Aznar, this will pay the amount paid deducting the amount of the fabrics used for its manufacture.
• If the order to be cancelled has already been shipped, in addition to deducting the amount for the fabrics used in its manufacture, the shipping costs incurred, both for the shipment and the return of the merchandise, will be deducted from the amount to be refunded to the consumer.

10. WARRANTY

Products purchased through www.https://colchonesaznar.com/en/ have a warranty period from the moment of purchase, which covers possible manufacturing defects of the product.

To make a claim regarding these possible manufacturing defects, the original purchase invoice must be attached. In addition, Colchones Aznar may request photos, videos or other graphic media that allow the study of the product. Once the defect has been purchased, Colchones Aznar undertakes to:

• Repair or replace any damaged parts of the product free of charge, provided that the defects are due to manufacturing defects.
• The decision to repair or replace defective products will be made by Colchones Aznar, as a professional and taking into account the nature of each product.

Not included in the Mattress warranty Aznar :

– Defects due to improper use, poor storage, dirt, use of force, water or fire damage, excessive loads, moisture or stains on the mattress, use of chemical products or repairs carried out by third parties.
– Using a mattress without a suitable base, one that is deformed or in poor condition.
– Holes, stains on the fabric, loose threads, or other similar imperfections resulting from misuse of the item.
– Tolerances regarding length, width and thickness measurements will allow for variations of +/- 3 cm. Returns will not be accepted for slight variations in measurement.
– From the start of use of the mattress, a normal settling of the internal layers occurs, which ranges between +0/-3 (UNE-EN 1334:1996 standard). This circumstance is completely normal and does not entitle you to any repair or compensation.

Rules for use of the products:

• Latex, memory foam or foam mattresses can be folded and rolled up, without affecting their qualities, characteristics or performance. Products must be opened the day after receipt. Mattresses Aznar will not be held liable if this premise is not followed for any damage or change in the characteristics of the product.
• Do not jump or stand on the mattress.
• Folding the corners of the mattress can be harmful on mattresses that cannot be rolled.
• A base in poor condition will damage the mattress
• It is advisable to keep the mattress clean and protected from moisture and external agents with a cover.
• It is important and advisable to use a base, bed base or box spring from the same brand and of the same size as the mattress.
• It is advisable to change the position of the mattress once a month, turning it from head to foot and from foot to head (in those mattresses where this can be done). Latex mattresses should also be turned from top to bottom and from bottom to top. Do not do this on one-sided memory foam mattresses. Aznar recommends this practice to use the entire base of the mattress while resting.

In the case of durable products, the consumer will have the right to adequate technical service and the availability of spare parts for a minimum of 3 years from the date on which the product is no longer manufactured, without the price of the spare parts being increased when used for repairs.

To find out what steps should be taken in the event of problems or breakdowns in a product, you can contact:

• With the Customer Service of Colchones Aznar at the telephone number 976505551.

Technical services will usually require you to provide the following information:

• Invoice number.
• Identification of the specific model.
• Serial number.

11. RESPONSIBILITY AND DISCLAIMER OF LIABILITY

The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not comply with the contract, the consumer may choose between repair or replacement of the product, both of which are free of charge for the consumer, and which will be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.

If, after the repair has been completed and the product has been delivered, it is still not in compliance with the contract, the consumer may demand its replacement, a reduction in price or termination of the contract.

Mattresses Aznar may suspend, withdraw or cancel all or part of the contracted services at any time and without prior notice. The above provision shall not affect those services that are reserved for registered users or that are subject to prior contracting and which will be governed by their specific conditions.

12. CUSTOMER SERVICE AND COMPLAINTS

To file any complaint or claim against Colchones Aznar The customer must contact the customer service department either by calling 976505551 or by emailing informacion@colchonesaznar.com.

Pursuant to the EU Online Dispute Resolution for Consumers and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.

13. APPLICABLE LEGISLATION

The present conditions will be governed by current Spanish legislation.

The language used will be Spanish.

WITHDRAWAL FORM
For the attention of:
Mattresses Aznar, SL
Valencia Road, Kmt. 7,800 - 50410 Cuarte de Huerva - ZARAGOZA.
Telephone: 976505551
Email: informacion@colchonesaznar.com
I hereby inform you that I am withdrawing from the sales contract entered into with you in relation to the following products and/or services:
PRODUCT / SERVICE REFERENCE
________________________________________________________________ __________________
________________________________________________________________ __________________
________________________________________________________________ __________________
Order number:
Order date: Order received:

CONSUMER DATA
Name and surname:
CIF/NIF/NIE:
Home:
Phone:
E-mail:

In ________________________ on _____ of __________________ of ______ .
Signature:

COMPLAINT FORM
For the attention of:
Mattresses Aznar, SL
Valencia Road, Kmt. 7,800 - 50410 Cuarte de Huerva - ZARAGOZA.
Telephone: 976505551
Email: informacion@colchonesaznar.com
PRODUCT / SERVICE REFERENCE
________________________________________________________________ __________________
________________________________________________________________ __________________
REASON FOR THE CLAIM:

Order number:
Order date: Order received:

CLAIMANT DATA
Name and surname:
CIF/NIF/NIE:
Home:
Phone:
E-mail:

In ________________________ on _____ of __________________ of ______ .
Signature: