INTRODUCTION


This document establishes the conditions governing the use of the website www.https://colchonesaznar.com/en/, and the purchase of its products, hereinafter "the conditions".

By using this page or placing an order through it, you agree to be bound by these conditions, so read them carefully.

COLCHONESAZNAR SL with CIF B50799402 is the owner of this website that has its registered office at Ctra Valencia KM, 7800 in the town of Cuarte de Huerva, Zaragoza, cp 50410 and acts under the name of COLCHONESAZNAR SL

USE OF THE WEBSITE


Mere access to the portal is free of charge.

The user agrees to:

  • Make use of the portal in accordance with the law
  • Make use of this website to make legally valid inquiries or orders.
  • Do not make any false or fraudulent orders. If it could reasonably be considered that you have made an order of this nature, we will be authorized to cancel it and inform the relevant authorities.
  • Provide us with your contact information truthfully and accurately. For the correct processing of your order we will need: your shipping address, ID, email address, full name, contact telephone number and/or others that we will indicate when placing your order.
    Likewise, you consent that we may use the information to contact you (see privacy policy section).

Keep in mind that if we do not have all the information we will not be able to process your order.
This page is not intended for minors. By placing an order through this page, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

INTELLECTUAL PROPERTY


All trademarks, trade names or distinctive signs of any kind that appear on the portal are the property of COLCHONESAZNAR SL or third parties, without it being understood that the use or access to the portal and/or the services attributes to the user any right over said trademarks. , trade names, and/or distinctive signs.

The contents are the intellectual property of COLCHONESAZNAR SL or third parties and cannot be understood as assigned to the user, by virtue of the provisions of these general conditions of purchase and use of the website, none of the exploitation rights that exist or may exist on said contents beyond what is strictly necessary for the correct use of the portal of services.

PRICE AND PAYMENT


The price of each product will be the one established at any time on the website (www.https://colchonesaznar.com/en/). If we detect errors due to the computer system, we will consult with the consumer to make the appropriate corrections after justifying the origin of the incident.

In the event that you decide to cancel the order, the financial department will pay you the amount that you have paid, by the same payment method that you paid, no refund will be made in cash. If you have not made any payment of the amount, because you have selected the Cash on Delivery or Transfer option as the payment method, we will limit ourselves to canceling the order without paying any amount.

The prices on this website include VAT and free transport and assembly.

You can see the payment methods offered by COLCHONESAZNAR in the following link: Special forms of payment.

COLLHONESAZNAR puts at your disposal different means of payment. They will be enabled and visible in the shopping cart at checkout. Each payment method has a description that is displayed when selecting it. In the cases of financing, you can start the process to find out in detail the costs involved and, go back to choose another means of payment, if the financing scheme is not to your liking.

 

DELIVERY TERM


The order delivery time may vary depending on the products you wish to buy. The delivery time is counted in working days.

During the purchase process you will be indicated the delivery time of your order, which will depend on the type of product selected and the transport company chosen for delivery.

 

5.1 Shipments with standard service
All category products, rolled breeches, , pillows Y accessories They are delivered within 72 hours, counted from the next business day -the day of purchase- and up to the delivery time -always counting in business days-


The standard delivery service will be carried out from Monday to Friday. There are no delivery services on Saturdays, Sundays, and national or local holidays.

The delivery period will start counting from the moment your order enters our system (business day following the day of purchase). COLLHONESAZNAR will notify you of this circumstance by email. When your order leaves our facilities, an email to the email address that you have provided us in the purchase form (provided that you have provided it to us), informing you of its status.

Within the products that have a general or standard shipping service, we must highlight two cases:

  • All folding sofas have a typical delivery time (range) of 2 to 25 working days (except Saturdays, Sundays and national and/or local holidays). You will find the exact information in the purchase process. The shipment includes the rise to the address and the assembly of the same.

  • Orders that only include products from the rolled mattresses, bedding and pillows categories will be delivered through the express transport agency, they have a typical delivery time (range) of 2 to 4 working days. You will find exact information in the purchase process.

Delivery times may be altered for reasons beyond the control of COLCHONESAZNAR SL If this occurs, we will inform you immediately.

Failure to deliver will not be considered if the order has been delayed at the customer's will or if we could not locate the buyer with the information provided.

SALES SCOPE


The scope of sale of this website is the whole world.

 

MANAGEMENT AND PROCESSING OF ORDERS


In general COLCHONESAZNAR SL will process all orders placed through www.https://colchonesaznar.com/en/ provided that the payment is in accordance with the payment method chosen by the client.

 

7.1 Handling and transport

Shipping is always free at COLCHONESAZNAR.

Urgent transport company

  • The following section explicitly regulates the services that the client will receive when you select this company for the delivery of your order.
  • It is the responsibility of the user of the website to read this section since COLCHONESAZNAR will not assume any extra service, this being, if necessary, the client's account and charge.
  • The merchandise that is sent through the express transport company will be delivered within the hours established by the delegation corresponding to your area (exact hours will not be specified) and will be carried out from Monday to Friday (Saturdays, Sundays, and holidays are excluded). national and local). If the client wishes a specific time, he must notify COLCHONESAZNAR before the order has been shipped.
  • When the transport contracted is URGENT (standard service) the merchandise will be delivered at street level. This service of transport companies DOES NOT INCLUDE THE RISE TO HOME, UNPACKING, ASSEMBLY, OR WITHDRAWAL OF USED MATTRESS MATERIAL. Take these disadvantages into account before requesting an urgent transport.

Transport company specialized in assembly and removal of products

  • Deliveries through this type of company include home delivery and assembly included for all purchased products. The specialized transport company will contact you in advance of the delivery to inform you of the arrival time. If the indicated schedule does not suit your needs, you can agree directly with the transport company on another delivery schedule.
  • Withdrawal of belongings: MATTRESSESAZNAR has a free belongings removal service per request. The carrier, in addition to delivering the purchased products, will remove the old ones. Carriers will only take mattress and box spring. You must specify it by choosing the most suitable transport method for your order (payment process).
  • You must have the materials to be removed disassembled and prepared for removal, Otherwise, the service cannot be carried out. Other sleeping materials or pieces of furniture will not be removed, such as headboards, bed frames, bathtubs, footboards or any other that is not disassembled and can be removed from the home. With this service, the used materials will be discarded and there is no possibility of locating it in another place or additional address provided by the client.
  • Claims for transport damage
    Claims for damage or breakage of the merchandise caused by transport must be notified (according to the norm of the transport agency) to Colchones Aznar, as soon as possible, to expedite the possible procedures for the application of insurance, repair, replacement or return.

For manufacturing defects, the repair time is the guarantee time that each product has (see guarantee section of MATTRESSAZNAR)

DELIVERY OF PRODUCTS


COLCHONESAZNAR SL, without prejudice to the provisions of clause 7, and unless exceptional circumstances occur, will send the orders within the period established on our website, and in the order confirmation email that you will receive when the order is complete.

The delivery time of the products may be increased by the following circumstances:

      • Custom or custom orders: in this case we will inform the client of the delivery time in writing and individually.
      • Specific circumstances: For reasons of availability of certain items, your order may be delayed. If this is the case, we will inform you.
      • Special circumstances by delivery area: It is possible that the delegations of the transport companies used by COLCHONESAZNAR have specific days of delivery in some area. If this is the case, deliveries will be made on the delivery day established by each delegation.

It may be the case that your delivery area is a "conflict area" classified as such by the transport agencies themselves. If this were the case, it will be you who must pick up the order at the local office. If you are aware of this circumstance, please inform us so that we can manage the order and delivery in the best possible way.

If your delivery area is a limited loading and unloading area, you must inform us so that we can solve future problems. The responsibility for the correct delivery of the product is at your expense and also the costs of transport and upholstery if it could not be carried out.

Deliveries are not made in Formentera and Menorca with a specialized agency. The delivery time by a specialized agency in the Balearic Islands is 30 days.
If the delivery date could not be met, we will inform you before the order leaves our facilities, having the possibility of continuing with the order with the new delivery date or canceling the order with a refund of the price paid by you, in the if so.

If the order could not be delivered due to special circumstances in your delivery area and we have not been informed of this by you, you can cancel the order, but you will be responsible for the transport costs generated by the return and the upholstery of the products.

      • Special circumstances of your own home: COLCHONESAZNAR has bulky products for sale that may have difficult access to your farm or your own home.

You must inform us of these special circumstances to avoid that, once the product is shipped, it does not have access to your home (either on the farm or in your own home). If COLCHONESAZNAR is not informed of this and the product could not be delivered due to this circumstance, the transport costs of returning the products and those incurred due to the manufacture of the order (upholstery, mattresses, bespoke or customized products…).

The transport company will not make deliveries at height, that is, by building facades or interior patios, nor will they use any pulley system to introduce the order into the building or into the home itself. It is the customer's responsibility to verify that the items can be installed. It is also the client's responsibility to verify that the items that have to be removed can be carried out without using the façade or interior patios. If the order could not be delivered due to special circumstances of delivery to your home and we have not been informed of this by you, you can cancel the order, but the transport costs generated by the return and the upholstery of the products will be your responsibility. .

The order will be given as delivered when you receive it at your home. The reception of the same implies acceptance. The carriers will usually need the signature of the person who receives the order, this being valid to give the order as delivered.

Orders travel covered with insurance for 100% of the value of the merchandise. In the event that your shipment presents blows or damage due to transport or any damage occurs at your address when delivering and assembling, you must indicate the anomalies on the carrier's delivery note. No claims will be accepted after 24 hours of receipt of the merchandise. Any claim motivated by transport damage must be directed to Colchones Aznar SL within the indicated period. Remember never to throw away the packaging of the products until you check that they are in perfect condition.

FAILURE TO DELIVERY

 

We will try to deliver the order twice to the address you have indicated. If after these two attempts the delivery is not possible, we will contact you to find a solution.

 

SATISFACTION GUARANTEE

 

If you are not satisfied with the merchandise received, you can choose between refunding the price or exchanging the products for others of the same nature and measurements, always following the following conditions:

      • Within the first 14 calendar days of receiving your order, you can withdraw from it.. In accordance with the applicable regulations, if you are contracting as a consumer, you can withdraw from the contract except in those cases in which the legislation itself provides exceptions to the right of withdrawal and that COLCHONESAZNAR includes in section 12.2 of these conditions. In the event of exercising your right of withdrawal, you must notify COLCHONESAZNAR at postventa@colchonesaznar.com so that we can process it. The returned product must be in perfect condition (the good condition and operation of the product will be checked). If the product is not returned in its original packaging, we inform you that the good may suffer a depreciation.
      • COLCHONESAZNAR extends the term from 14 to 100 days giving you an exceptional guarantee of satisfaction. MATTRESSESAZNAR provides you with an additional period of 100 days to make changes to the mattresses received and indicated in the online store with the 100-night trial stamp. In this case the mattress may be open and have been used. This guarantee will apply from 1 to 100 days from the receipt of your mattress. Remember that here you do not have the possibility to withdraw from the order but to make a change for another product / s of the same nature and size of the web page. In this case, the cost of the return will be borne by you (For more information, click here).

After 100 days from the receipt of the order, we will not accept changes or returns, except that the products present a manufacturing defect. If this were the case, the guarantee period of each one of the products will be applicable, which can be seen in the tab of each one on the website. Remember that if you make use of the satisfaction guarantee, the exchange mattress that we send you will not have the right of withdrawal, even if it is perfectly packaged.

You can try all our mattresses indicated in with the seal in our online store without the plastic that wraps them for 100 days, if you are not satisfied, you can choose to change the mattress for another model of the same size. The costs of this service are borne by the customer and are detailed in the section on changes or returns.

They only include satisfaction guarantee, the following standard measures: 90x190/90x200/105x190/135x190/150x190/150x200/160x200/180x200

 

SPECIFIC GUARANTEES OF REST SYSTEMS


All mattresses, box springs, upholstered bases and other rest products that you have available at MATTRESSESAZNAR may have a tolerance of +/- 3 cm due to the materials with which they are made. This tolerance can be plus 3cm or minus 3cm and can be given both in width, length and thickness. A loss of 3cm in the height of the mattress is considered normal, as well as the fact that some mark may remain after the rest. The mattresses may also have a loss of firmness in their use of 20% of the initial values. In these cases returns will not be accepted.

Latex mattresses They may not be placed on upholstered bases, canapés with a lid, or any other surface that does not allow perspiration. Neither can mattress protectors be used that prevent proper ventilation.

Mattresses with exact measurements will have a tolerance in width and length of +/- 3cm.

Viscoelastic mattresses They can be used both with a slatted bed base and with an upholstered base. If other types of supports such as bathtubs, tatami mats, or any other are used, maximum care must be taken to ensure their ventilation, since correct aeration of the mattress is prevented on these surfaces and damp spots may appear that will not be covered by the mattress. warranty.

The guarantee of our mattresses will be canceled if the support used is a spring bed base, since it is not compatible with our products.

Folding sofas de COLCHONESAZNAR will only perform their opening function with the mattress placed on top. Do not try to lower the lid/bed base of the sofa bed without first placing the mattress, as it will not work and could break the hydraulic system.

Articulated bed bases They must be in a flat position to activate the articulation system, and with the mattress and the sleeper lying down. Do not try to activate the articulation mechanism without having followed the instructions that we indicate, since irreparable damage could occur. On the website we indicate which mattresses are appropriate to articulate and which mattresses are not.

CHANGES OR RETURNS


All COLCHONESAZNAR products are guaranteed against any manufacturing defect. To find out the warranty period, you must go to each product file where we inform you of the validity period of the guarantee against manufacturing defects.

If the claim is a return and is motivated by the receipt of a defective product, MattressesAznar will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The seller will be liable for any lack of conformity that manifests itself within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

The client must document their claim to postventa@colchonesaznar.com or by any other legally valid means. Not using the original packaging can cause a depreciation of the good.

In the case of not having any manufacturing defect, but you exercise our satisfaction guarantee by opting to replace the mattress with another, COLCHONESAZNAR informs you that:

      • If the price of the new product chosen is lower, COLCHONESAZNAR will pay you the difference.
      • If the price of the new product chosen is higher, you must pay said difference so that we can make the change.
      • You can change the mattress for one of the same nature and size. Not using the original packaging can cause a depreciation of the good that will be analyzed in the exchange or return process.
      • The term for the exercise of the right of withdrawal is 14 calendar days from the receipt of the product or from the conclusion of the contract in the case of provision of services, without penalties for its exercise. The refund of the total amount of the product (purchase) will be made using the same means of payment used by the consumer in the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses such as consequence of the reimbursement.
      • Exceptional satisfaction guarantee: The cost of the exchange, in this case, within the first 100 calendar days of receipt, if the mattress has been unpacked and/or used It will be €100 (per product) for exchanges in Peninsular Spain and €120 (per product) in Portugal. We want you to know that the mattress that we collect returns to our facilities and is donated free of charge. With this COLCHONESAZNAR wants to favor those who have less by contributing their small grain of sand. We know that it is important for you and for us also to help the most disadvantaged. Your mattress goes to the have-nots, who are the only ones who benefit from the change you decide to make. This guarantee is expressly excluded for handmade mattresses.

The COLCHONESAZNAR satisfaction guarantee is contemplated only for mattresses, with the exception of handmade mattresses. All other items on the website are excluded.

Remember that if you make use of the satisfaction guarantee, the exchange mattress that we send you will not have the right of withdrawal.

In the event that the change has been accepted by COLCHONESAZNAR, we will give you written instructions via email on how to prepare the mattress so that the carrier can remove it. The collection of the product will be carried out by the transport company and it is the client's responsibility that it can be done without incident and on the ground floor of the building.

If the consumer is the one who makes the return of the good with his means, Mattresses Aznar will withhold the refund according to the following conditions, whichever is met first: (a) Until receiving the goods, (b) Until the consumer presents proof of return of the good as proof of a legal transport company contracted for said purpose.

12.1 Right of withdrawal

In accordance with the applicable regulations, if you are contracting as a consumer, you can withdraw from the contract except in those cases in which the law itself indicates that due to the specialty of the product or for certain reasons, including hygiene, it explicitly excludes the possibility of withdrawal. mattresses Aznar includes in section 12.2 those products excluded from the right of withdrawal.

In all other cases you may, within a period of 14 calendar days from the date of delivery, withdraw your order. For this, the product must be in perfect condition (the good condition and operation of the product will be checked), and we recommend using its original packaging to avoid depreciation.

 

In general, and prior to formalizing the purchase of a good, we inform you that the consumer will have to pay the shipping costs for the return of the returned goods. We inform you that the return transport costs are:

  • Mattresses €50 per unit
  • Upholstered base €50 per unit
  • Bed bases €50 per unit
  • Bed linen €12 per unit
  • Toppers and crib mattresses €25 per unit

 

The exercise of the right of withdrawal may be carried out by any means admitted by law. We suggest using our email "postventa@colchonesaznar.com". It is not an obligation on the part of the consumer, but it will help us a lot to complete the return process if you send us photos or videos of the item to be returned to check its condition.

In addition to the legal right of withdrawal, Colchones Aznar provides you with a satisfaction guarantee in which you can make changes to the mattresses within 100 days of receiving them (see section 12 changes or returns)

(see section 11 changes or returns)

12.2 Exceptions to the right of withdrawal
COLCHONESAZNAR informs you that you will not have the right to withdraw from the contract or change the product when the object of the contract is:

      • Articles of special or personalized measures manufactured expressly for the consumer. A special measure will be understood as all twin mattresses and all products that are not in the sizes 90x190/90x200/105x190/135x190/150x190/150x200/160x200/180x200. Personalized articles will be understood as those in which the client has defined special conditions for upholstery and wood.
      • The item/s, if delivered unsealed, will suffer a 50% depreciation
      • Articles manufactured expressly following the customer's specifications.
      • Handmade mattresses.
      • Handled articles (modified construction characteristics) and products in assembled or assembled condition.

CANCELLATION OF ORDERS


COLCHONESAZNAR informs you that you can cancel the order before it leaves our facilities under the following conditions:

      • If the order is canceled without being manufactured and therefore MATTRESSESAZNAR has not incurred any expenses, the amount paid will be paid to you, in the case of having paid all or part of it. Or the order will be canceled without any payment in cases in which you have not made any payment of money.
      • If your order has been canceled and COLCHONESAZNAR has already manufactured it, we will pay you the amount less the fabrics used in its manufacture. Remember that we have products with a very short delivery time between 24/48 hours that have to be canceled quickly, since they are manufactured expressly in order to meet our delivery deadlines.
      • If your order has been sent and you do not want to receive it, in addition to the fabrics used in its manufacture, you may be charged for the expenses caused by the shipment of the merchandise and its return due to its rejection.

COLCHONESAZNAR informs you that all this will apply as long as the customer knows that COLCHONESAZNAR must have unequivocally manufactured the product to meet its delivery deadlines. Otherwise COLCHONESAZNAR will pay the customer in full for the order.

WARRANTY COVERAGE


Warranty Coverage
To claim about possible defects in a product covered by the guarantee, the original purchase invoice must be attached. In addition, COLCHONESAZNAR may request photos, videos, or other graphic supports that allow the study of the product. Thus, COLCHONESAZNAR undertakes to:

      • Repair or replace any of the damaged parts of the product free of charge, as long as they are manufacturing defects.
      • The decision to repair or replace defective products will be taken by COLCHONESAZNAR, as a professional, and taking into account the nature of each product.

Not included in our warranty

      • Defects due to improper use, poor storage, dirt, use of force, water or fire damage, excessive loads, humidity or stains on the mattress, use of chemical products, or repairs carried out by third parties.
      • Use of the mattress without an adequate base, deformed or in poor condition.
      • Holes, stains in the fabric, loose threads, or other similar imperfections resulting from the use of the good.
      • The tolerances regarding the measurements of length, width, and thickness that will admit variations of +/-3 cm. We will not accept returns for slight variations in size.
      • From the beginning of the use of the mattress there is a normal settling of the internal layers that oscillates between +0/-3 (UNE-EN 1334:1996 standard). This completely normal circumstance does not give the right to any repair or compensation.


Rules of use

      • Latex, viscoelastic, or foam mattresses are susceptible to being folded and rolled, without this in any way impairing their qualities, characteristics or benefits. You have to open them the day after they are received. COLCHONESAZNAR will not be responsible if this premise is not followed for any damage or change in the characteristics of the product.
      • Do not jump or stand on the mattress.
      • Folding the corners of the mattress can be detrimental on mattresses that are not susceptible to rolling.
      • A base in poor condition will damage your mattress.
      • It is advisable to keep the mattress clean and protected from moisture and external agents with a cover.
      • It is important and recommended to use a base, box spring or sofa from the same house and of the same size as the mattress.
      • It is convenient to change the position of the mattress once a month, turning from head to toe and from head to toe (in those mattresses that can be done). Latex mattresses must also be turned from top to bottom and from bottom to top. Do not perform this action on memory foam mattresses on one side. We recommend this practice to use the entire mattress base at rest.

VIRUSES AND COMPUTER ATTACKS


You must make good use of this web page, so you will not be able to intentionally introduce viruses, Trojans, logic bombs or any other harmful or harmful program or material.

You will not try to gain unauthorized access to this website or the server on which it is located. You agree not to attack this website by any means.

Failure to comply with this section may lead to offenses classified in the applicable regulations. COLLHONESAZNAR will inform the relevant authorities in the event of any attack in order to discover the identity of the attacker. In case of non-compliance with this clause, you will no longer be authorized to use this website.

We will not be responsible for any damage resulting from a computer attack, virus or denial of service that may affect your computer.

LINKS


The portal can make available to users links, banners, buttons, directories and search tools that allow users to access websites belonging to or managed by third parties, that is, linked sites. These links or directories have the sole purpose of making it easier for users to search for or access information, content, and services available on the Internet. COLCHONESAZNAR SL does not control and cannot control these results, and in particular, that Internet sites appear among them whose contents may be illegal or contrary to morality or good customs.

COLCHONESAZNAR does not offer or market the information, content and services available on the linked sites, by itself or through third parties, nor does it previously control, approve, recommend, monitor or make it its own. The user, therefore, must exercise extreme caution in the assessment and use of the information, content and services existing on the linked sites.

We decline any type of responsibility for the use of these or the damages that they may cause.

PRIVACY POLICY


COLCHONESAZNAR will observe at all times the current provisions on data protection, in particular, the new European data protection regulation. In COLCHONESAZNAR as responsible for the processing of your data, with address at Ctra Valencia Km 7,800 Cuarte de Huerva,. 50410 Zaragoza, telephone 976505551 and email comercial@colchonesaznar.com We treat the information you provide us with in order to provide the requested service and bill it. The legal basis that legitimizes this treatment will be the need to manage a contractual or similar relationship.

 

The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will be transferred to the appropriate transport company and/or in cases where there is a legal obligation. At COLCHONESAZNAR we are treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

For more information in this regard, or to exercise your rights of access, rectification, cancellation/deletion, opposition, limitation or portability,) you can send a letter, accompanied by a photocopy of your ID, or equivalent identification document to the following address COLCHONESAZNAR Ctra Valencia Km 7,800 Cuarte de Huerva,. 50410 Zaragoza.

COLCHONESAZNAR informs the user of the existence of automated files of personal data called COMMERCIAL PROMOTION, HUMAN RESOURCES and CUSTOMERS in which the data that reaches us through the web, registered in the General Registry of Data Protection, can be included. whose main purposes are the presentation and sending of information about the company's services, participation in the different selection processes carried out by COLCHONESAZNAR and the control, management, maintenance and billing of clients respectively

Our Privacy Policy applies to the personal data that we collect and process at COLCHONESAZNAR according to the guidelines of the New Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

Who is responsible for your data?
Identity: COLCHONESAZNAR SL hereinafter COLCHONESAZNAR

CIF: B-50799402

Postal address: Ctra Valencia km 7,800. Cuarte de Huerva 50410 Zaragoza

Telephone: 976 505 551

Email: comercial@colchonesaznar.com

For what purpose do we process your personal data?
At COLCHONESAZNAR we process the information provided by interested parties in order to manage the delivery of information about the requested service and carry out the control, management, maintenance and billing of clients.

When you subscribe to our guide and provide us with your email address, you are expressly authorizing us to send you advertising related to our products and services by any means (postal, email or telephone) and invite you to events organized by the company.

How long will we keep your data?
The personal data provided will be kept as long as the established relationship is maintained. The period of conservation of the data provided will be determined by the relationship you have with us or when you request the cessation of the activity or during the years necessary to comply with the legal obligations once After this period of time, the data will be permanently deleted.

What is the legitimacy for the processing of your data?
The legal basis that legitimizes this treatment will be your consent, the legitimate interest or the need to manage a contractual or similar relationship.

The sending of personal data is mandatory to contact and receive information about the services provided by COLCHONESAZNAR Likewise, not providing the requested personal data or not accepting this privacy policy means that it is impossible to subscribe, register or receive information from said services.

How have we obtained your data?
The personal data that we process at COLCHONESAZNAR have been provided by you (the interested party) and with this, you are expressing your acceptance of the processing of your personal data reflected in this Privacy Policy.

The interested party who sends the information to COLCHONESAZNAR is solely responsible for the veracity and correctness of the data included, exonerating COLCHONESAZNAR from any responsibility in this regard.

At COLCHONESAZNAR we do not collect personal information from children under fourteen (14) years of age. If the interested party is under said age, they must refrain from providing us with personal information.

The interested party guarantees and is responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertakes to keep them duly updated. The interested party agrees to provide complete and correct information in the registration or subscription form. If you prefer that the Company not collect personal information about you, please do not provide it to us.

COLCHONESAZNAR is not responsible for the veracity of the information that is not of its own elaboration and for which another source is indicated, for which reason it does not assume any responsibility in terms of hypothetical damages that could be caused by the use of said information.

COLCHONESAZNAR is exonerated from responsibility for any damage or harm that the interested party may suffer as a result of errors, defects or omissions, in the information provided by COLCHONESAZNAR provided that it comes from sources other than COLCHONESAZNAR

To which recipients will your data be communicated?
COLCHONESAZNAR will not transfer personal data except those strictly necessary to transport companies to complete the purchase process and/or in cases where there is a legal obligation. However, in the case of being transferred to another third party, a prior information requesting the express consent of the interested party

What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether or not at COLCHONESAZNAR we are processing personal data that concerns them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. COLCHONESAZNAR will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You can direct your communications and exercise the rights of access, rectification or cancellation of your data or oppose the processing of your personal data, through postal mail at Ctra Valencia Km 7,800 Cuarte de Huerva,. 50410 Zaragoza or by email to comercial@colchonesaznar.com together with valid legal proof, such as a photocopy of the DNI, the petition in which your request is specified, dated and signed, as well as your address for notification purposes.

In the event that you feel your rights have been violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website: www.agpd.es.

If I pay by card, how safe is my data?

COLCHONESAZNAR has the largest security systems in electronic commerce. This security is intensified when paying by card, because in this case, our payment platform has security systems such as Verified by VISA and MasterCard Secure Code, which guarantee that no one can see your bank details.

ACCEPTANCE AND CONSENT


The Company has implemented various measures to protect the security of your personal information, both "on line" and "off line".

The interested party declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the treatment thereof by COLCHONESAZNAR in the manner and for the purposes indicated in this Privacy Policy.

CHANGES TO THIS POLICY ON PROCESSING OF PERSONAL DATA

MattressesAznar reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, COLCHONESAZNAR will announce on this page the changes introduced with reasonable anticipation of their implementation.

WEB CONTENT AND LINKS

COLCHONESAZNAR SL can use cookies when a user browses the websites and web pages of the portal. The cookies that can be used on the websites and web pages of the portal are only associated with the browser of a specific computer (an anonymous user), and do not provide the name and surname of the user. Thanks to cookies, it is possible for COLCHONESAZNAR SL to recognize the browsers of users who could register after they have accessed or registered for the first time, without having to register each time they visit to access the areas and services that may be reserved exclusively for them.
The user has the possibility of configuring their browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on their hard drive. Please consult the instructions and manuals of your browser for more information. To use the Portal, it is necessary for the user to allow the installation of cookies sent by COLCHONESAZNAR SL, if they are not accepted the portal may not offer its full functionality.
The cookies that are used on the sites and web pages of the portal can be served by COLCHONESAZNAR SL, in which case they are served from the different servers operated by them, or from the servers of certain third parties that provide us with services and serve cookies on their own. of COLCHONESAZNAR SL (such as, for example, the cookies that are used to serve certain content and that make the user view certain content in a predetermined time, number of times, and manner).

      • NOTIFICATIONS
        All notifications and communications (hereinafter, the "Notifications") by the user to COLCHONESAZNAR SL will be considered effective and carried out, for all purposes, when they are addressed to the User Service in any of the following ways:

 

      • Sending by postal mail to the following address:
        COLCHONESAZNAR SL Ctra Valencia Km 7,800 Cuarte de Huerva,. 50410 Saragossa

All Notifications by COLCHONESAZNAR SL to the user will be considered effective, for all purposes, when they are made in any of the following ways:

Sending by postal mail to the user's address when the latter has been previously brought to the attention of COLCHONESAZNAR, SL;

    1. Sending by email to any of the mailboxes that the user has or may have as part of any other service that COLCHONESAZNAR SL provides to the user;
    2. Communication by means of a telephone call to the user's telephone number, when this has been previously made known to COLCHONESAZNAR SL;
    3. Through pop-up messages sent during the provision of services by COLCHONESAZNAR SL to the user.
    4. In this sense, all Notifications made by COLCHONESAZNAR SL to the user will be considered validly made if they have been made using the data and through the means indicated above. For these purposes, the user declares that all the data provided by him is true and correct, and undertakes to notify COLCHONESAZNAR SL of all changes relating to the notification data.

     

    APPLICABLE LEGISLATION (JUDICIAL JURISDICTION)


    The terms and conditions that govern this web page and all the relationships that may derive from it are safeguarded by Spanish legislation.

    Any dispute that may arise from accessing or using this website will correspond to the judges and courts of the domicile of the client user.

    The parties agree that any litigation, discrepancy, question or claim resulting from the execution or interpretation of this legal notice or the general conditions, be resolved with arbitration of law, and in a remote mode, accepting the procedure established by the Spanish jurisdiction, and by which the arbitration arranged between them will be governed.

    “Our entity is attached to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º1, 28014 Madrid (Spain ). For more information: www.confianzaonline.es

    These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual disputes (https ://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or data protection when related to this area, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

    We also remind you that you can access the European Union online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show”.

     

    COUPON REDEMPTION POLICY


    Coupons are subject to the following conditions:

      1. They are incompatible with the products in the sales zone. If you choose a product from the offers, you will not be able to use your campaign discount coupon.
      2. Only one coupon per person can be redeemed, provided that the order is greater than the minimum purchase indicated on the coupon.
      3. They are not cumulative.
      4. Some coupons may expire.
      5. Emma y Lomonaco is exempt from any promotional coupon on this website.

      IF YOU DON'T LIKE IT, WE'LL GIVE YOU YOUR MONEY BACK


      Conditions of the Promotion: Period of validity of the promotion: Active

      1. Valid promotion EXCLUSIVELY in the models described below:
      2. AZNAR LINE: Nuage, , Duplex, , Green Therapy, , Zip, , Zap, , What in, , Cotton, , Orchid, , Solidary,Alcor. 
      3. RELAX: Golden gull, , Magnum.
      4. Pikolin: Boranza,Perfection Y Athena
      5. EMMA:In all measures
      6. ASTRAL NATURE:Bora
      7. Promotion valid only in the following sizes: 90x190, 90x200, 105x190, 135x190, 150x190, 150x200, 160x200 and 180x200.

      GO TO PROMOTION

      The mattresses to which this promotion applies are duly indicated on the Mattresses website Aznar, as in its network of stores.

      Only the Promotion will be applied: If you do not like it, we will refund your money, in the models and measurements indicated above, purchased within the validity period of this promotion. Clearance, outlet and/or opportunity items do not include the guarantee that if you don't like it, we'll refund your money (regardless of the size and/or color chosen). These products will only accept returns in the event of a manufacturing defect.

      The mattress must be in perfect condition for its return, which is why we recommend purchasing a mattress cover that guarantees optimal protection.

      To request the return process, it is essential to do so within the 100-day mattress test period and attach photos that guarantee its good condition.

      Only one return per customer and address is allowed.

      There is the possibility of changing a mattress to which the promotion is applied for another model from our extensive catalogue, with the exception of the Emma mattress, which has special sales conditions. Once this change is made, the right to return the money is waived.

      For those mattresses included in this promotion that incorporate a Gift, the amount corresponding to the value of said gifts will be deducted from the total amount to be returned. In the case of a mattress cover, the amount to be deducted will be 35 euros.

      Gifts are offered according to stock and will be related to the size of the product purchased. In the event that there are no stocks, the closest measurement to the order placed will be offered.

      The seller in charge of processing the order will fill out a brief 5-question form to identify the profile of each of the sleepers who will rest on the mattress in order to verify the suitability of the chosen model.

       

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